Grand Hyatt Shenzhen

Sobre este hotel

Luxurious Accommodation with Stunning Views Unmatched Dining Experience Indulge in a variety of culinary delights from steak and seafood at Belle-Vue to authentic Chinese cuisine at 1881 restaurant. Let your taste buds travel the world with Italian delicacies at La Terrazza and Cantonese favorites at China Lodge. Don't forget to satisfy your sweet tooth with homemade chocolates at Sugar Box. Relaxation and Rejuvenation Unwind in style with panoramic views of Shenzhen or Hong Kong mountains from your room's floor-to-ceiling windows. Recharge at the outdoor pool, gym, or spa. With sauna facilities, babysitting services, and a business center, your every need is catered to at Grand Hyatt Shenzhen. Book now to experience luxury and comfort at its finest!

Servicios

• Parking
• Free Parking
• Swimming pool

Entrada y salida

Entrada

03:00 PM

Salida

12:00 PM

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Opiniones de los huéspedes

• Cleanliness9.3

  Room was clean but furniture was a bit old.

• Service9.8

  Staff were very nice and helpful.

• Location10.0

  Hotel conveniently located next to shopping mall.

• Room Quality9.8

  Rooms were large, luxurious, and comfortable.

• Amenities9.3

  Some amenities are nice but pool design needs improvement.

• Value for Money8.8

  Some found the price to be high for the value received.

• Food and Beverage9.8

  Breakfast selection was good and enjoyed by guests.

• Overall Experience10.0

  Overall, a very positive experience with only minor issues.

Opiniones de huéspedes

The canapes in the lounge at 6pm were good. A variety of food. The breakfast selection was also good.

The canapes in the lounge at 6pm were good. A variety of food. The breakfast selection was also good.

The afternoon tea was disappointing. While we were waiting for our room to be ready, we were told to go to the lounge and enjoy the tea. There was only a small almond tart and Madelines and some fruit. We would have loved some sandwiches and/or something savoury, some bubbles or an alcoholic beverage, but not available. In the evening, when we went for canapes in the lounge at 6, they ran out of wine glasses and gin glasses and ice. The staff couldn't speak English and communication was difficult.

酒店非常整潔高檔

酒店非常整潔高檔

It was flawless.

It was flawless.

Amazing lunch buffet!

Amazing lunch buffet!

The breakfast offered a wide range of choices, and the location is good where it connects to a big shopping mall.

The breakfast offered a wide range of choices, and the location is good where it connects to a big shopping mall.

First, when we checked it, the staff at the front desk told us the room was tidied up and just yet to be inspected by the supervisor, and that it would be ready in 20 mins. He suggested us going to the executive lounge where there would be snacks and fruit, and the room keys would be given to us there. In reality, there was no snacks or fruit in the lounge, but few cookies. I had to ask for three times before the staff managed to find me some fruit. After waiting for 30 mins, there was still no one approaching me with room keys. I had to ask a staff member myself, repeat the same story that I was told at the front desk and finally she managed to give us the room keys. When we got up to the 21/F, there was a strong bad filthy smell coming from the corridor carpet. It smelled like it has not been thoroughly cleaned for years. Then we found out the carpet in our room smelled exactly the same! What made things worse was that our room was facing a big construction site and there were big banging noises coming from there. I then called guest services and found out that the construction work would last until 11pm!! It even started at 8am the following morning!! HOWEVER, the staff at the front desk never told us about the construction work. It was not a peak day on 12 Oct and why did the hotel arrange such a room for their guest when they had other rooms available!? All in all, we were extremely disappointed about the service of this Grand Hyatt Shenzhen, which is a 5-star hotel. The hardware (physical environment including carpet) was not well maintained and the software (service) was not well trained.

Location was nice

Location was nice

Problems with communication with staff with English language

Really good size rooms. Everywhere was immaculately clean. Great views from the reception/ restaurant. Good gym and pool.

Really good size rooms. Everywhere was immaculately clean. Great views from the reception/ restaurant. Good gym and pool.

Unfortunately there is building work taking place opposite which meant loud construction noise when we were going to bed.