Graduate by Hilton New York

À propos de cet hôtel

Des Équipements de Luxe Le Graduate New York propose un centre de remise en forme, un jardin, ainsi qu'un restaurant et un bar, offrant aux clients de nombreuses options pour se détendre et dîner sans quitter les lieux de l'hôtel. Services Pratiques Les clients peuvent profiter du WiFi gratuit, du service en chambre, et d'une réception ouverte 24h/24, rendant leur séjour confortable et sans tracas. La politique de non-fumeur de l'hôtel contribue à l'expérience agréable globale. Installations Adaptées aux Professionnels Pour ceux qui voyagent pour affaires, l'hôtel propose un centre d'affaires équipé d'une machine à fax et d'une photocopieuse, répondant à tous les besoins professionnels pendant leur séjour. Réservez dès maintenant votre séjour au Graduate New York et vivez le parfait mélange de loisirs et de productivité. Ne manquez aucun détail, ils sont importants.

Équipements

• Télévision dans les espaces communs
• Réception (horaires limités)
• Internet filaire gratuit
• Installations de remise en forme (en supplément)
• accès Internet
• Ménage sur demande
• Salle de réception
• jardin japonais
• Éducation des invités sur les écosystèmes et la culture locaux
• Distributeur en vrac pour articles de toilette
• Chambres non-fumeurs
• Climatisation
• Restaurant
• Service de chambre
• Animaux acceptés
• Ascenseur
• Compartiment de bagage
• Fax/photocopie
• Chambres insonorisées
• Équipements pour les personnes handicapées
• Non-fumeur partout
• Accessible aux fauteuils roulants
• Lavabo inférieur de salle de bain
• Cordon d'urgence dans la salle de bain
• Mobilier de jardin
• Aides visuelles : Braille
• Guidage auditif
• Le personnel adhère aux protocoles de sécurité locaux
• Chambres d'hôtes désinfectées entre les séjours
• Des normes de nettoyage efficaces contre le Coronavirus
• Règles de distanciation physique respectées
• Désinfectant pour les mains dans la chambre et les zones clés
• Paiement sans numéraire disponible
• Extincteurs
• Trousse de premiers secours disponible
• Vaisselle et argenterie désinfectées
• Enregistrement/départ sans contact
• Les clients peuvent refuser tout service de nettoyage pendant le séjour
• Détecteurs de fumée
• Papeterie partagée comme les menus, les stylos sont supprimés
• Chambre scellée après nettoyage
• Propriété nettoyée par des entreprises de nettoyage professionnelles
• Distanciation physique dans les salles à manger
• Accès par clé
• Nourriture livrée dans la chambre
• CCTV à l'extérieur de la propriété
• Processus en place pour vérifier la santé des invités
• Écrans / Barrières entre le personnel et les invités pour la sécurité
• Masques faciaux disponibles pour les invités
• Sécurité 24 heures sur 24
• Nourriture livrée - bien couverte
• Alarme de sécurité
• Accès par carte-clé
• Application mobile pour le service en chambre
• Heureux Heure
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Guest education on local ecosystems and culture
• Bulk dispenser for toiletries
• Non-smoking rooms
• Air conditioning

Arrivée et départ

Arrivée

04:00 PM – 12:00 AM

Départ

11:00 AM

Règlement intérieur

À proximité

• Times Square3.5 km
• Central Park4.0 km
• Statue of Liberty (Liberty Island)6.5 km
• Empire State Building4.2 km
• One World Trade Center & 9/11 Memorial5.0 km
• Brooklyn Bridge5.0 km
• The Metropolitan Museum of Art (The Met)6.0 km
• LaGuardia Airport (LGA)9.0 km
• Roosevelt Island (F train) – Subway Station0.2 km
• FDR Four Freedoms Park (Roosevelt Island)1.6 km

Choisissez des dates dans la recherche pour voir les chambres disponibles.

Ressenti des voyageurs

• Cleanliness7.9

  The property closing and lack of support resulted in significant disappointment.

• Service8.3

  Overall service quality was standard for a hotel of this rating but lacked in crisis management.

• Location9.4

  Stunning views of Manhattan from Roosevelt Island; a unique stay.

• Room Quality8.8

  Room quality aligns well with the hotel’s reputation, though not directly mentioned.

• Amenities8.9

  Amenities were reasonable, but destination fees could be seen as a downside.

• Value for Money8.3

  Pricing was reasonable for the location and quality, especially with unique views.

• Food and Beverage8.9

  Food service quality not explicitly mentioned but aligns with hotel standards.

• Overall Experience9.1

  The overall experience was very mixed due to management issues but memorable for location.

Avis des voyageurs

Nice place to stay… good views and very clean, we loved the informal and relax vibes, It was nice and save walking around.

Nice place to stay… good views and very clean, we loved the informal and relax vibes, It was nice and save walking around.

I loved, loved this location. Away from the noise of Manhattan but very easy to get to via Tram. So sad this will be closed now.

I loved, loved this location. Away from the noise of Manhattan but very easy to get to via Tram. So sad this will be closed now.

So very disappointed in how Hilton allowed the closing of this property to be handled. I had a reservation for Dec 6-8. Deep in the NYC holiday season. About 10 days prior to arrival, I received an email in the middle of the night that the property was closing. I immediately emailed the sender and two others at the property for assistance in a rebook as things fill up very quickly in NYC. Never received a response. I placed numerous phone calls over the course of the next few days. A human would answer, transfer me, and the receiver of the transfer would hang up. I was able to rebook at a separate Hilton property. At a higher rate and higher parking. I was left with no choice. Once rebooked, and the week of my trip, I finally received an email that the Graduate rebooked me to a Margaritaville Times square. Going from a Hilton to Margaritaville? No thanks. Further, my initial reservation was one night points, one night cash. My rebook was for the cash night, only. The Graduate said I would have to rebook the rewards night through Hilton. What kind of help is that? Definitely not the way a Gold member should be treated. I called the Hilton Honors phone number. They were no help, didn't care. Frustration.

So very disappointed in how Hilton allowed the closing of this property to be handled. I had a reservation for Dec 6-8. Deep in the NYC holiday season. About 10 days prior to arrival, I received an email in the middle of the night that the property was closing. I immediately emailed the sender and two others at the property for assistance in a rebook as things fill up very quickly in NYC. Never received a response. I placed numerous phone calls over the course of the next few days. A human would answer, transfer me, and the receiver of the transfer would hang up. I was able to rebook at a separate Hilton property. At a higher rate and higher parking. I was left with no choice. Once rebooked, and the week of my trip, I finally received an email that the Graduate rebooked me to a Margaritaville Times square. Going from a Hilton to Margaritaville? No thanks. Further, my initial reservation was one night points, one night cash. My rebook was for the cash night, only. The Graduate said I would have to rebook the rewards night through Hilton. What kind of help is that? Definitely not the way a Gold member should be treated. I called the Hilton Honors phone number. They were no help, didn't care. Frustration.

Most people book their hotels in Manhattan when visiting New York, but the truth is that it’s very hard to find a hotel in Manhattan that actually offers a great view. If you want a real skyline view, you usually need to stay across the river. That’s why this hotel is special. Located on Roosevelt Island, it offers one of the most unique arrival experiences in New York—you can take the famous tram and enjoy a beautiful panoramic view of Manhattan as you head to the hotel. I’ve stayed here twice now, and both visits were memorable. The hotel’s signature sculpture near the check-in area is something every guest will end up taking a photo with—honestly, it’s a 10,000% chance. As you can see from the photos, the views here are on a completely different level compared to most Manhattan hotels. The price is also quite reasonable. One thing many travelers forget is that there is a destination fee, so make sure to fully use the benefits that come with it. If you don’t take advantage of it, it’s basically wasted money.

Most people book their hotels in Manhattan when visiting New York, but the truth is that it’s very hard to find a hotel in Manhattan that actually offers a great view. If you want a real skyline view, you usually need to stay across the river. That’s why this hotel is special. Located on Roosevelt Island, it offers one of the most unique arrival experiences in New York—you can take the famous tram and enjoy a beautiful panoramic view of Manhattan as you head to the hotel. I’ve stayed here twice now, and both visits were memorable. The hotel’s signature sculpture near the check-in area is something every guest will end up taking a photo with—honestly, it’s a 10,000% chance. As you can see from the photos, the views here are on a completely different level compared to most Manhattan hotels. The price is also quite reasonable. One thing many travelers forget is that there is a destination fee, so make sure to fully use the benefits that come with it. If you don’t take advantage of it, it’s basically wasted money.

have been a loyal Hilton Diamond member for many years, and what has taken place with The Graduate NYC is unacceptable. I booked three rooms in April 2025 for a Christmas family trip. With no advance notice, Hilton informed me that the hotel was closing and unilaterally canceled all three reservations. What is most disappointing is that Hilton has made no attempt to relocate my reservation to a comparable Hilton property in New York City. Despite hours on the phone and multiple escalations, I’ve been told that Hilton has “no obligation” to provide replacement accommodations and that the only solution is 130,000 points. That amount does not cover even a single night during Christmas week in Manhattan, let alone three rooms for a full week. This experience reflects a dramatic decline in reliability and customer care from a brand I once trusted without hesitation. I have stayed with Hilton more than 40 times this year alone, and had every intention of continuing that loyalty. However, based on how this situation has been handled, both my business travel and my company’s travel will be shifting to other brands. If you are considering staying at this or any Hilton-affiliated property, be aware: even a confirmed reservation months in advance is not secure, and there is no guarantee of support if the hotel closes or overbooks.

have been a loyal Hilton Diamond member for many years, and what has taken place with The Graduate NYC is unacceptable. I booked three rooms in April 2025 for a Christmas family trip. With no advance notice, Hilton informed me that the hotel was closing and unilaterally canceled all three reservations. What is most disappointing is that Hilton has made no attempt to relocate my reservation to a comparable Hilton property in New York City. Despite hours on the phone and multiple escalations, I’ve been told that Hilton has “no obligation” to provide replacement accommodations and that the only solution is 130,000 points. That amount does not cover even a single night during Christmas week in Manhattan, let alone three rooms for a full week. This experience reflects a dramatic decline in reliability and customer care from a brand I once trusted without hesitation. I have stayed with Hilton more than 40 times this year alone, and had every intention of continuing that loyalty. However, based on how this situation has been handled, both my business travel and my company’s travel will be shifting to other brands. If you are considering staying at this or any Hilton-affiliated property, be aware: even a confirmed reservation months in advance is not secure, and there is no guarantee of support if the hotel closes or overbooks.

I booked a double room through booking.com for next April to visit New York with my daughter for her 12th birthday. The booking was confirmed through the Booking.com app. 2 weeks later, my booking suddenly gets cancelled without a word of explanation and the website says the hotel is "sold out" for the period of my stay!!! I have been trying to get in touch with the hotel ever since, but have not had any reply from them. Cancelling a booking without any explanation and without even the slightest of apologies or compensation is imho far below the standard I would expect from the Hilton group. Very, very disappointed traveller here...

I booked a double room through booking.com for next April to visit New York with my daughter for her 12th birthday. The booking was confirmed through the Booking.com app. 2 weeks later, my booking suddenly gets cancelled without a word of explanation and the website says the hotel is "sold out" for the period of my stay!!! I have been trying to get in touch with the hotel ever since, but have not had any reply from them. Cancelling a booking without any explanation and without even the slightest of apologies or compensation is imho far below the standard I would expect from the Hilton group. Very, very disappointed traveller here...

I have a once in a lifetime family next July 2026, starting in New York. This August just passed, I booked up this hotel guaranteed non refundable through booking.com at a cost of £1,260.00 I have just received an email on 21st November 2025, through booking.com telling me the hotel has cancelled my booking because they are "overbooked". Really?!?! I am an extensive business and leisure traveller that has travelled for over 40 years BUT I HAVE NEVER EXPERIENCED THIS SORT OF TREATMENT WITH COMPLETE DISREGARD FOR A CUSTOMER. I AM DISGUSTED BY THIS TREATMENT.

I have a once in a lifetime family next July 2026, starting in New York. This August just passed, I booked up this hotel guaranteed non refundable through booking.com at a cost of £1,260.00 I have just received an email on 21st November 2025, through booking.com telling me the hotel has cancelled my booking because they are "overbooked". Really?!?! I am an extensive business and leisure traveller that has travelled for over 40 years BUT I HAVE NEVER EXPERIENCED THIS SORT OF TREATMENT WITH COMPLETE DISREGARD FOR A CUSTOMER. I AM DISGUSTED BY THIS TREATMENT.

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