Convenient Location
Explore Nairobi’s cultural sites like the National Museums and enjoy easy access to the airport and city attractions with the hotel’s shuttle services.
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Nairobi, KE
Fairmont The Norfolk
Harry Thuku Road
5 stars · Guest score 8.8/10
About this hotel
Luxurious Colonial Building Accommodation : Fairmont The Norfolk is a luxurious retreat nestled in tropical gardens, offering elegantly decorated rooms and spacious suites with modern amenities and garden views. Dining Variety and Wellness : Indulge in a culinary journey at 6 restaurants including a modern American steak house, a wine bar, and a poolside eatery. Unwind at the fitness centre with sauna, heated outdoor pool, and pampering massage facilities. Convenience and Cultural Exploration : Enjoy free WiFi, shopping tours, and cultural excursions arranged by the 24-hour front desk. Immerse yourself in Kenyan history at the nearby National Museums or opt for a shuttle to explore Nairobi or catch a flight from Jomo Kenyatta International Airport. Book now for an unforgettable stay at Fairmont The Norfolk!
Highlights
Exceptional Service
Enjoy personalized assistance from the 24-hour front desk, free WiFi, and tailored cultural excursions to enhance your stay.
Distinctive Amenities
Savor diverse dining options including a steak house and wine bar, relax at the outdoor pool, and indulge in wellness treatments.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Outdoor pool
- Accessible parking
- Pool bar
All 106 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Board games/puzzles
- Shuttle service (additional charge)
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Kid meals
- Snack bar
- ATM/cash machine on site
- Kid-friendly buffet
- Evening entertainment
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Steam room
- Fitness/spa locker rooms
- Fitness classes
- Personal trainer
- Shuttle service
- Game drives
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Tour/class on local culture
- Live music/performance
- Themed dinner nights
- Temporary art galleries
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM – 11:30 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.7
Very clean hotel.
- Service9.7
Staff are friendly and attentive, outstanding service experiences mentioned.
- Location9.2
Located in the heart of Nairobi, excellent accessibility.
- Room Quality8.2
Comfortable and spacious rooms; some need TLC and an upgrade.
- Amenities8.2
Historic hotel with great grounds; amenities described as current.
- Value for Money8.6
Standard quality for this hotel tier.
- Food and Beverage9.2
Fabulous dining experience highlighted, particularly steak.
- Overall Experience8.7
A wonderful experience with traditional hospitality.