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London, GB

The Cumberland, London

20 Great Cumberland Place

4 stars · Guest score 8.6/10

About this hotel

Luxurious Rooms and Modern Facilities The Cumberland Hotel boasts 900 luxurious rooms with award-winning design, ensuring comfort and style for every guest. Our modern facilities cater to all your needs, providing a seamless and enjoyable stay in the heart of central London. SOUND London Dining Experience Immerse yourself in the vibrant music scene at SOUND London, our premier live entertainment and dining destination. Indulge in American-inspired cuisine while enjoying nightly live music performances by top talents. Treat yourself to a 2-course set menu paired with a signature cocktail for a truly unforgettable dining experience. Prime Location and Access Located at Marble Arch, where Oxford Street meets Park Lane, our hotel offers prime access to top shopping destinations, museums, and iconic landmarks. With a London Underground station at our doorstep, exploring the capital city has never been easier. Book your London getaway at The Cumberland Hotel and let us create the perfect soundtrack for your stay.

Highlights

Prime Location

Situated at Marble Arch, the hotel offers easy access to shopping, museums, and landmarks, with a nearby Underground station for convenient travel.

Luxurious Comfort

Enjoy 900 stylish rooms with award-winning design and modern facilities that ensure a comfortable and seamless stay.

Vibrant Dining & Entertainment

Experience live music and American-inspired cuisine at SOUND London, complemented by a 2-course set menu and signature cocktails.

Facilities

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk
  • Restaurant
  • Room service
  • Heating
  • Family rooms
  • Pets allowed
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Express check-in/check-out
  • Safety deposit box
  • Bar
  • Tour desk
  • Facilities for disabled guests
  • Ironing service
  • Meeting/banquet facilities
  • Dry cleaning
  • Non-smoking throughout
  • Daily housekeeping
  • Designated smoking area
  • Shuttle service (additional charge)
  • Minimarket on site
  • Concierge service
  • Wheelchair accessible
  • Kid meals
  • Toilet with grab rails
  • Higher level toilet
  • Emergency cord in bathroom
  • Coffee Shop on site
  • Shuttle service
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Cleaning standards that are effective against Coronavirus
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Property cleaned by professional cleaning companies
  • Food delivered to guest room
  • CCTV outside property
  • CCTV in common areas
  • Access to health care professionals
  • 24-hour security
  • Key card access
  • Mobile app for room service
  • Broadcast Live sport events

Check-in & checkout

Check-in
03:00 PM
Check-out
11:00 AM

What's nearby

  • Buckingham Palace1.4 km
  • Tower of London5.6 km
  • Oxford Street (shopping district)0.1 km
  • Hyde Park0.2 km
  • British Museum1.8 km
  • National Gallery (Trafalgar Square)2.0 km
  • London Eye2.9 km
  • London Heathrow Airport (LHR)22 km
  • Marble Arch (Tube station)0.1 km
  • Piccadilly Circus1.1 km

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

  • Cleanliness7.3

    Multiple reviews mention poor cleanliness and dirty rooms.

  • Service9.8

    General positive mentions of staff interactions, despite some issues.

  • Location10.0

    Frequently praised as excellent and convenient.

  • Room Quality7.3

    Complaints about small and uncomfortable rooms.

  • Amenities7.8

    Some complaints about lack of facilities; basic amenities are present.

  • Value for Money7.8

    Perceived as poor value for pricing based on various comments.

  • Food and Beverage9.3

    No specific mentions, standard quality for this hotel tier.

  • Overall Experience9.3

    Mixed reviews suggest an average but redeemable experience.

Guest reviews

Fajer · 7/10
Abdullah · 7/10
Hazza · 5/10

Everything is great.

Everything is great.

The size of the room, too small for a family room and the bathroom was VERY small. We only had 2 teeny tiny drawers and the closet was also small.

Maissaa · 10/10
Ásdís Marín · 10/10

Location.. Service.. Accommodation

Location.. Service.. Accommodation

Elevator waiting

ahmad · 9/10
shulamit · 10/10

very good location

very good location

Fuxia · 8/10