Prime Location
Situated in the heart of Kuala Lumpur, the hotel provides easy access to iconic landmarks and offers stunning city views from the guestrooms.
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Kuala Lumpur, MY
Shangri-La Kuala Lumpur
11 Jalan Sultan Ismail
5 stars · Guest score 9/10
About this hotel
Convenient Location and Stunning Views Located in the heart of Kuala Lumpur, Shangri-La Hotel offers easy access to iconic landmarks with breathtaking city views from the guestrooms. Luxurious Accommodation and Fine Dining Experience stylishly decorated guestrooms with modern amenities and indulge in a culinary journey at the six in-house restaurants offering a variety of cuisines. Relaxation and Wellness Facilities Unwind in the outdoor swimming pool, fitness centre, hot tub, sauna, or steam room. Guests can also enjoy massage services or access the exclusive Horizon Club Lounge for added luxury. To book your stay at Shangri-La Hotel Kuala Lumpur and enjoy a memorable experience in the city, reserve now!
Highlights
Exceptional Service
Enjoy stylishly decorated rooms with modern amenities and relax in the outdoor pool, spa facilities, or exclusive Horizon Club Lounge.
Luxury Amenities
Savor diverse cuisines at six in-house restaurants and unwind with wellness facilities including a hot tub, sauna, steam room, and massage services.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Plunge pool
All 96 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Minimarket on site
- Concierge service
- Wheelchair accessible
- Kid meals
- Toilet with grab rails
- Kid-friendly buffet
- Shuttle service (free)
- Sun loungers or beach chairs
- Wine/champagne
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Manicure
- Pedicure
- Personal trainer
- Hair Salon Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Live music/performance
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
What's nearby
- Petronas Twin Towers & KLCC Park1.2 km
- Bukit Bintang (shopping & entertainment district)0.6 km
- Menara Kuala Lumpur (KL Tower)0.8 km
- Islamic Arts Museum Malaysia2.3 km
- Perdana Botanical Gardens (Lake Gardens)2.4 km
- Batu Caves14 km
- Central Market (Pasar Seni) / Chinatown2.0 km
- Kuala Lumpur Sentral (KL Sentral)4.0 km
- Kuala Lumpur International Airport (KLIA)45 km
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.0
Several reviews highlight general cleanliness, but one indicates issues with maintenance.
- Service8.9
Service was praised in several reviews, although one mentioned significant shortcomings.
- Location9.5
Multiple reviews praised the excellent location of the hotel.
- Room Quality8.9
Room quality deemed satisfactory, with comfort mentioned positively.
- Amenities8.9
Amenities were generally noted positively, though with mentions of service issues.
- Value for Money9.4
Overall assessment indicates good value for the quality of service and amenities.
- Food and Beverage8.5
Breakfast received positive mentions, but other aspects varied.
- Overall Experience8.9
Overall experiences are positive but impacted by service inconsistency.
Guest reviews
Cleaning and bottled water delivery every day
Cleaning and bottled water delivery every day
Breakfast was average & very chaotic & noisy. The Shangri La needs more dining rooms
Breakfast was average & very chaotic & noisy. The Shangri La needs more dining rooms
The roast duck in the Chinese restaurant was tough. The beds were hard
Location and cleanliness
Location and cleanliness
The internet kept cutting out.