Prime Downtown Location
Situated in the heart of Chicago, steps from Roosevelt University, Grant Park, and Millennium Park, perfect for exploring the city's attractions.
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Chicago, US
Congress Plaza Hotel
520 South Michigan Avenue
3 stars · Guest score 7.8/10
About this hotel
Luxurious Amenities Indulge in the fitness center, complimentary WiFi, and concierge services. Unwind at the 2 bars/lounges or dine at Tavern Tap. Exceptional Facilities Enjoy gift shops, a hair salon, and wedding services. The hotel offers a coffee shop/cafe, room service, and 2 restaurants. Convenient Location Situated in the heart of Chicago, steps away from Roosevelt University and Fine Arts Building. Ideal for exploring Grant Park and Millennium Park. Book your stay at Congress Plaza Hotel for a lavish experience in downtown Chicago!
Highlights
Exceptional Guest Service
Enjoy concierge services, complimentary WiFi, and a fitness center designed to enhance your comfort and convenience during your stay.
Distinctive Amenities and Dining
Relax at two bars/lounges, dine at Tavern Tap, and take advantage of gift shops, a hair salon, and room service for a complete experience.
Facilities
- Self parking (surcharge)
- Bicycle parking available
All 39 facilities
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Conference space
- Golfing nearby
- Bicycle rentals nearby
- Sailing nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Express check-out
- Meeting rooms
- Smoke-free property
- Wedding services
- Free wired internet
- Assistive listening devices available
- Housekeeping on request
- Banquet hall
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Wheelchair-accessible public washroom
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Secured bicycle storage
- Change of towels (on request)
- Change of bed sheets (on request)
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Concierge service
Check-in & checkout
- Check-in
- 03:00 PM – anytime
- Check-out
- 12:00 PM
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Front desk staff will greet guests on arrival at the property.
House rules
Pets
Pets not allowed
Pets
Service animals are exempt from fees/restrictions
Guest type
Essential workers only - NO
General
Professional property host/manager
Pets
Service animals are allowed
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.9
Room was large, recently decorated, clean.
- Service8.4
Staff was very friendly and welcoming.
- Location8.4
Great location to Soldier Field, easy access to attractions.
- Room Quality7.9
Very clean and comfortable room, modernized while keeping classic feel.
- Amenities7.4
Limited restaurants nearby; parking situation was a major issue.
- Value for Money7.9
Great value for being in the heart of downtown.
- Food and Beverage6.9
Not enough restaurants in the area.
- Overall Experience7.4
Comfortable stay but affected by parking issues.
Guest reviews
Rooms were dated. Location was great.
Rooms were dated. Location was great.
Overall good stay. Room was a little outdated and quant. Could use a little updating. Staff was great and location was wonderful.
Overall good stay. Room was a little outdated and quant. Could use a little updating. Staff was great and location was wonderful.
The in room hair dryer did not work. The front desk said that they would have one delivered to the room. An hour later we checked out without ever receiving one. My wife was not pleased that her hair was not dry. Also there was a mildew type smell in the hall that drifted into our room. The room next to our was undergoing repairs so it may have come from that room.
The in room hair dryer did not work. The front desk said that they would have one delivered to the room. An hour later we checked out without ever receiving one. My wife was not pleased that her hair was not dry. Also there was a mildew type smell in the hall that drifted into our room. The room next to our was undergoing repairs so it may have come from that room.
The hotel has a beautiful historic charm and an excellent location right across from Grant Park — perfect for sightseeing and walking to nearby attractions like the Art Institute and Michigan Avenue. The staff were friendly and helpful, and our room was comfortable and clean. It’s a great choice for anyone wanting a classic Chicago experience!
The hotel has a beautiful historic charm and an excellent location right across from Grant Park — perfect for sightseeing and walking to nearby attractions like the Art Institute and Michigan Avenue. The staff were friendly and helpful, and our room was comfortable and clean. It’s a great choice for anyone wanting a classic Chicago experience!
Staff non existent at night. Check-in was teally smooth, though and my room view was spectacular.
Staff non existent at night. Check-in was teally smooth, though and my room view was spectacular.
Shockingly updated interior of the rooms based on the historic feel of the common areas- I was so pleasantly surprised!
Shockingly updated interior of the rooms based on the historic feel of the common areas- I was so pleasantly surprised!
It's an older hotel ... a little shabby in a few ways but clean and pleasant.
It's an older hotel ... a little shabby in a few ways but clean and pleasant.
Easy check in
Easy check in