Cairns Waterfront Location
Situated by Marlin Marina, the hotel offers stunning views and easy access to local attractions and vibrant waterfront scenery.
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Cairns, AU
Shangri-La The Marina, Cairns
Pierpoint Road
5 stars · Guest score 8.4/10
About this hotel
Luxury Accommodation with Stunning Views The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina. Top-Notch Amenities Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service. Vibrant Dining Experience at The Backyard Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable. Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.
Highlights
Exceptional Guest Comfort
Enjoy luxurious amenities including free Wi-Fi, a fitness center, and personalized touches like bathrobes, slippers, and a minibar for a relaxing stay.
Distinctive Dining & Views
Savor innovative dishes and drinks at The Backyard, with waterfront views that enhance your culinary experience.
Facilities
- Parking
- Swimming pool
- Valet parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool bar
- Rooftop pool
- Kids' pool
All 103 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Horse riding
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Car hire
- Dry cleaning
- Breakfast in the room
- Diving
- Packed lunches
- Snorkelling
- Barber/beauty shop
- Table tennis
- Currency exchange
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shuttle service (additional charge)
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Kid meals
- Snack bar
- ATM/cash machine on site
- Vending machine - drinks
- Vending machine - snacks
- Kid-friendly buffet
- Outdoor furniture
- Sun loungers or beach chairs
- Picnic area
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Fitness/spa locker rooms
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
- Temporary art galleries
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.7
Some reviews mentioned dust and hair in the room, indicating that cleanliness could be improved.
- Service9.2
Overall service was highlighted positively, with mentions of exceptional staff interactions.
- Location9.2
Multiple reviews praised the excellent location near the marina with easy access to restaurants.
- Room Quality8.2
Rooms were described positively in most reviews, although there were mentions of some rooms looking dated.
- Amenities8.2
Amenities were mostly well received, though there were complaints about the efficiency of the coffee shop.
- Value for Money7.7
Some guests felt that the experience did not justify the price, with mentions of billing errors.
- Food and Beverage8.2
Breakfast and other dining options received positive comments, though some aspects were noted as inefficient.
- Overall Experience8.7
General sentiment was positive, with many guests recommending the hotel for its location and service.
Guest reviews
Expensive, lots of nickel and diming for parking and meals. Registration was super slow, pre-purchased breakfast was expensive, and then the 'system' lost our breakfast reservations.
Fantastic location, comfortable beds and helpful and friendly staff Breakfast was delicious. I went on the on site tropical garden tour - beautiful setting and did learn much about the large variety of plants in the garden
Fantastic location, comfortable beds and helpful and friendly staff Breakfast was delicious. I went on the on site tropical garden tour - beautiful setting and did learn much about the large variety of plants in the garden
Nothing I can think of
We have stayed here multiple times and are very happy with the entire experience
We have stayed here multiple times and are very happy with the entire experience