Location & Vibe Nearby
Cairns’s Pierpoint Road setting places you close to the marina and vibrant dining, with easy access to waterfront views and local spots.
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Cairns, AU
Shangri-La The Marina, Cairns
Pierpoint Road
5 stars · Guest score 8.4/10
About this hotel
Luxury Accommodation with Stunning Views The 5-star Shangri-La Hotel in Cairns offers a luxurious stay with breathtaking views of the Marlin Marina. Each room features a private balcony overlooking either a tropical garden, Trinity Bay, or the Marina. Top-Notch Amenities Enjoy the outdoor swimming pool, free Wi-Fi, and flat-screen satellite TV in every room. Guests can also indulge in comfortable bathrobes and slippers, laptop safe, and a minibar. The hotel provides a well-equipped fitness center and complimentary shoeshine service. Vibrant Dining Experience at The Backyard Immerse yourself in the local North Queensland culture at The Backyard. Enjoy innovative drinks and creative dishes while taking in the waterfront views. The bar staff are eager to share their local knowledge, making your stay even more memorable. Book your stay at the Shangri-La Hotel for an unforgettable luxury experience in Cairns.
Highlights
Service & Comfort
Guests praise attentive staff and comfortable rooms with private balconies, making each stay welcoming and relaxed.
Amenities & Dining
Enjoy the outdoor pool, free Wi‑Fi, and The Backyard dining with waterfront views and crafted drinks.
Facilities
- Parking
- Swimming pool
- Valet parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool bar
- Rooftop pool
- Kids' pool
All 103 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Horse riding
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Car hire
- Dry cleaning
- Breakfast in the room
- Diving
- Packed lunches
- Snorkelling
- Barber/beauty shop
- Table tennis
- Currency exchange
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Shuttle service (additional charge)
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Kid meals
- Snack bar
- ATM/cash machine on site
- Vending machine - drinks
- Vending machine - snacks
- Kid-friendly buffet
- Outdoor furniture
- Sun loungers or beach chairs
- Picnic area
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Fitness/spa locker rooms
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
- Temporary art galleries
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.7
Some reviews mentioned dust and hair in the room, indicating that cleanliness could be improved.
- Service9.2
Overall service was highlighted positively, with mentions of exceptional staff interactions.
- Location9.2
Multiple reviews praised the excellent location near the marina with easy access to restaurants.
- Room Quality8.2
Rooms were described positively in most reviews, although there were mentions of some rooms looking dated.
- Amenities8.2
Amenities were mostly well received, though there were complaints about the efficiency of the coffee shop.
- Value for Money7.7
Some guests felt that the experience did not justify the price, with mentions of billing errors.
- Food and Beverage8.2
Breakfast and other dining options received positive comments, though some aspects were noted as inefficient.
- Overall Experience8.7
General sentiment was positive, with many guests recommending the hotel for its location and service.
Guest reviews
very good service, nice suite, executive lounge. and views of marina.
very good service, nice suite, executive lounge. and views of marina.
located above the restaurant. at night several of the restaurant guests were very drunk and rude and loud shouting outside my balcony. that disturbance went on for almost 1 hour.
Location, we also had a marina view which was great.
Location, we also had a marina view which was great.
Long hallway for room access.
Loved it overall.
Loved it overall.
Drinks at pool were a little pricey!
Facilities and location are excellent Always make sure point of staying here Cost of breakfast options is better
Facilities and location are excellent Always make sure point of staying here Cost of breakfast options is better
Convenient to all night and day activities
Convenient to all night and day activities
The outside of the building and roof top needs a good clean. The sun beds need updating. They were not comfortable and were stained.
Location and Rooms were large and comfortable
Location and Rooms were large and comfortable
Pool area is old and tired No streaming platforms at all Our 2nd stay and we weren't acknowledged as Welcome Back or even offered any upgrade.