Barceló Mexico Reforma

About this hotel

Luxurious Amenities Featuring a heated pool, spa centre, and fitness centre, Barcelo Mexico Reforma offers a lavish stay in Mexico City. Indulge in the on-site bar and a la carte restaurant, and unwind in rooms equipped with modern comforts like a flat-screen TV, coffee machine, and free WiFi. Cultural Experiences Explore the onsite museum and shop showcasing tequila and Mexican crafts, adding a touch of local culture to your stay. With a hairdresser's, travel agency, and shops available, convenience is at your fingertips. Prime Location Located near La Ciudadela Market and The Museum of Fine Arts, as well as being just 7 km from Benito Juárez Airport, Barcelo Mexico Reforma offers both leisure and convenience for your Mexico City getaway. Book now to experience luxury and culture at Barcelo Mexico Reforma!

Highlights

Facilities

• Parking
• Swimming pool
• Valet parking
• Private parking
• Accessible parking
• Parking garage
• Heated pool
• Indoor pool

Check-in & checkout

Check-in

03:00 PM – 11:00 PM

Check-out

12:00 PM

What's nearby

• Ángel de la Independencia (El Ángel)0.3 km
• Museo Nacional de Antropología1.6 km
• Zócalo / Plaza de la Constitución2.5 km
• Palacio de Bellas Artes0.9 km
• Bosque de Chapultepec1.1 km
• Castillo de Chapultepec1.3 km
• Museo Frida Kahlo (Casa Azul) — Coyoacán8.8 km
• Aeropuerto Internacional Benito Juárez (MEX)11 km
• Metro Insurgentes (Metro Line 1)0.5 km
• Museo de Arte Moderno1.2 km

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness8.2

  Several mentions of unclean bathrooms and poor housekeeping.

• Service8.7

  Service was friendly in some instances, but inconsistency reported.

• Location10.0

  Great location highlighted multiple times by guests.

• Room Quality8.7

  Rooms were generally comfortable, but smaller than previous stays.

• Amenities9.2

  Good amenities, although some complaints about specific features.

• Value for Money8.7

  Mixed feedback regarding pricing versus offerings.

• Food and Beverage8.7

  Breakfast was good but limited dinner options were noted.

• Overall Experience9.7

  Overall satisfaction with the stay, despite some issues.

Guest reviews

Elevators broken should not be operating the hotel at full capacity with two elevators out of 4 down. Missed a soccer game.

Location, room size, people, facilities (pool, lounge, restaurants)

Location, room size, people, facilities (pool, lounge, restaurants)

shower a bit weak, windows a bit leaky - but neither were dramatic

Despite the serious initial flaws, the rest of our two-week stay actually went very well and we had a good time. The hotel's La Fontana restaurant was highly enjoyable with a great variety of excellent food options. While most of the hotel staff simply did their jobs without much warmth, a restaurant waiter named Miguel Angel was an absolute exception. He was incredibly friendly, smiling, and always ready to joke—a true gem who made our dining experiences much better. We also appreciated that the hotel management offered us a room upgrade and free breakfast as compensation for the initial disruptions.

Despite the serious initial flaws, the rest of our two-week stay actually went very well and we had a good time. The hotel's La Fontana restaurant was highly enjoyable with a great variety of excellent food options. While most of the hotel staff simply did their jobs without much warmth, a restaurant waiter named Miguel Angel was an absolute exception. He was incredibly friendly, smiling, and always ready to joke—a true gem who made our dining experiences much better. We also appreciated that the hotel management offered us a room upgrade and free breakfast as compensation for the initial disruptions.

Our stay had major operational and service failures. We did not get our requested connecting family rooms, and the alternative room had a connecting door leading to a neighbor's room with terrible sound isolation. Housekeeping also accidentally swapped our room keys with the neighbor's, creating a serious security issue. On our second day, a total 24-hour blackout left us with no power or hot water, and the staff completely failed to communicate. Afterward, the kids' room AC was not working, and maintenance ridiculously fixed it by locking the thermostat at 7.5°C and then 10°C. Furthermore, the parking staff were very unfriendly; they rudely tried to force me away during a traffic backup and later impolitely forced me to stand and wait next to the car for 30 minutes for a rental representative on a meal break. Because of these significant issues, I would not come back nor recommend this hotel.

The location only

The location only

Everything, the service was terrible, they do not think about the customer experience, only about billing, they blocked my door as if I were a thief, they charged me for everything to the point of reaching my room… the staff was lost, in the end a special date with mom and daughter ended up being the worst experience, I will not return to this hotel

excellent location, the breakfast is by far one of the best I have received in the entire city of Mexico

excellent location, the breakfast is by far one of the best I have received in the entire city of Mexico

there were two elevators that were not working

Very attentive staff, especially at the La Fontana restaurant

Very attentive staff, especially at the La Fontana restaurant