Nairobi Location
Situated in the vibrant city of Nairobi, the hotel offers easy access to local attractions and the lively neighborhood atmosphere.
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Nairobi, KE
Nairobi Serena Hotel
Kenyatta Avenue / Processional Way
5 stars · Guest score 9.2/10
About this hotel
Luxurious Accommodation Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay. Relaxation and Recreation Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests. Fine Dining and Entertainment Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey. Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!
Highlights
Guest Comfort
Enjoy personalized service and spacious, modern rooms designed for a relaxing and comfortable stay.
Exclusive Amenities
Relax by the outdoor pool, indulge at the spa, and savor fine dining and handcrafted cocktails at on-site bars.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Kids' pool
All 88 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Kid meals
- Snack bar
- Lockers
- Toilet with grab rails
- Kid-friendly buffet
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Outdoor fireplace
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 12:00 PM – 11:30 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness9.3
Consistently mentioned as clean in multiple reviews.
- Service9.8
Excellent service noted multiple times, with staff going out of their way to assist.
- Location9.3
Location praised for its convenience and safety for jogging.
- Room Quality9.3
Rooms described as spacious and cozy.
- Amenities9.3
Great amenities highlighted, particularly the spa and gym.
- Value for Money8.3
Generally good value, although some mentioned higher prices.
- Food and Beverage8.8
Food service well-reviewed, but some noted higher prices.
- Overall Experience9.5
Overall superb experience repeatedly mentioned.
Guest reviews
Breakfast buffet was exceptional, with a wide choice and variety of. Very good staff!
Breakfast buffet was exceptional, with a wide choice and variety of. Very good staff!
Nothing so far.
Victoria working on front desk job s very helpful and accommodating. I have experienced the Kenyan hospitality world class!
Victoria working on front desk job s very helpful and accommodating. I have experienced the Kenyan hospitality world class!
Serena is best hotel in Nairobi
Serena is best hotel in Nairobi
everything
everything
non
The staff were very friendly.The food is amazing.
The staff were very friendly.The food is amazing.
N/a
All was good
All was good