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Nairobi, KE

Nairobi Serena Hotel

Kenyatta Avenue / Processional Way

5 stars · Guest score 9.2/10

About this hotel

Luxurious Accommodation Indulge in the elegant and spacious rooms at Nairobi Serena Hotel, adorned with warm colors and equipped with modern amenities for a comfortable stay. Relaxation and Recreation Unwind by the outdoor pool surrounded by swaying palm trees or pamper yourself at the on-site spa and fitness center, offering a rejuvenating experience for guests. Fine Dining and Entertainment Savor exquisite dishes at the fine-dining restaurant, sip on handcrafted cocktails at the Aksum Bar, or enjoy a variety of snacks at the poolside bar for a culinary journey. Experience luxury and comfort at Nairobi Serena Hotel - book now for an unforgettable stay!

Highlights

Nairobi Locale Vibe

Situated on Kenyatta Avenue in Nairobi, the hotel’s location offers convenient access to city sights with a strong sense of the local business and leisure scene.

Impeccable Service & Comfort

Guests praise attentive staff and spotless, comfortable rooms, with seamless service enhancing relaxation during every stay.

Luxurious Amenities & Dining

Spa, fitness center, outdoor pool, and fine-dining options including the Aksum Bar showcase refined facilities to elevate your visit.

Facilities

Parking
Free Parking
Swimming pool
Private parking
Outdoor pool
Kids' pool

All 88 facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Terrace
Garden
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Car hire
Children's playground
Sauna
Dry cleaning
Breakfast in the room
Massage services
Packed lunches
Spa/wellness center
Barber/beauty shop
Currency exchange
Babysitting/child services
Non-smoking throughout
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kid meals
Snack bar
Lockers
Toilet with grab rails
Kid-friendly buffet
Lower bathroom sink
Emergency cord in bathroom
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Coffee Shop on site
Outdoor fireplace
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access

Check-in & checkout

Check-in: 12:00 PM – 11:30 PM
Check-out: 10:00 AM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness9.3
Consistently mentioned as clean in multiple reviews.
Service9.8
Excellent service noted multiple times, with staff going out of their way to assist.
Location9.3
Location praised for its convenience and safety for jogging.
Room Quality9.3
Rooms described as spacious and cozy.
Amenities9.3
Great amenities highlighted, particularly the spa and gym.
Value for Money8.3
Generally good value, although some mentioned higher prices.
Food and Beverage8.8
Food service well-reviewed, but some noted higher prices.
Overall Experience9.5
Overall superb experience repeatedly mentioned.