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Kuala Lumpur, MY

The Platinum KLCC

1020 Jalan Sultan Ismail

Independent hotel · Guest score 6.5/10

About this hotel

Luxurious Accommodation The Platinum KLCC offers upscale accommodation in the heart of Kuala Lumpur, boasting city views and a range of modern amenities including free WiFi and a well-equipped kitchen. Rooftop Pool and Fitness Centre Guests can unwind at the rooftop pool or stay active at the fitness centre, both offering panoramic views of the city skyline. Family-Friendly Facilities Families travelling with children can take advantage of the kids pool on site, ensuring a fun and relaxing stay for guests of all ages. Experience convenience and comfort at The Platinum KLCC – book your stay now for an unforgettable Kuala Lumpur experience!

Highlights

Nearby Attractions & Vibe

Enjoy a superb location near KLCC and Twin Towers with easy access to shopping and the LRT, as guests note the strong neighborhood feel.

Service & Comfort

Responsive hosts and attentive management enhance stay comfort, with clean communication and guest-ready responsiveness highlighted by guests.

Distinctive Amenities & Dining

Rooftop pool and views, plus on-site kitchen facilities in select apartments offer a memorable stay amid upscale Kuala Lumpur surroundings.

Facilities

Exercise/lap pool
Swimming pool

All 29 facilities

Television in common areas
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Fitness facilities (surcharge)
Internet access
Swimming nearby
Rooftop garden
Accessible train station shuttle
No accessible train station shuttle
Non-smoking rooms
Air conditioning
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
Smoke alarms
CCTV outside property
24-hour security
Security alarm
Key card access

Check-in & checkout

Check-in: 04:00 PM – 11:00 PM
Check-out: 12:00 PM

House rules

Children and extra bed policy

Children of any age are allowed. Children up to and including 6 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.

NOT_AVAILABLE

Parking

No parking available.

Internet

WiFi is available in public areas and is free of charge.

Pets

Pets are not allowed.

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness4.5
Repeated complaints about apartments delivered dirty and inadequate cleaning (Spanish review: 'apartamento me lo entregaron sucio', had to be cleaned again; Italian/French reviews mention insufficient cleanliness).
Service8.5
Frequent praise for attentive hosts (Elma, Yakub) and responsive managers ('Service was exelent', 'host Elma too much supportive', 'manager était à l’écoute'), though isolated reports of rude staff at check‑in exist.
Location9.0
Multiple mentions of excellent location: walking distance to LRT, shopping mall, close to Twin Towers/KLCC and convenient for sightseeing.
Room Quality6.0
Mixed: several reviewers note spacious rooms and great views, others report smaller rooms, a 'blind' room, and HVAC issues (AC not working properly in some units).
Amenities8.0
Rooftop/swimming pool repeatedly praised (big pool, great view), plus useful amenities like washing machine; some notes about crowded pool and elevator issues.
Value for Money4.5
Significant negatives on hidden fees and extra charges (card commission, poor cleaning charged, ~€40 extra), and at least one report of being relocated to a worse hotel — reduces perceived value.
Food and Beverage6.5
No mentions of food or beverage in the reviews; assigned standard rating for this category.
Overall Experience5.0
Overall mixed: strong positives for location, pool and several helpful hosts balance but are offset by cleanliness failures, hidden charges and occasional problematic check‑in experiences.