Charming Chicago Setting
Nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods, enjoy serene surroundings close to city attractions like Wrigley Field and Lake Michigan.
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Chicago, US
The Willows Hotel
555 W Surf St
3 stars · Guest score 9/10
About this hotel
Charming Location in Chicago The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions. Convenient Amenities Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests. Explore the City With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.
Highlights
Comfortable Guest Experience
Enjoy modern amenities, complimentary WiFi, and 24-hour coffee and tea service for a relaxing and hassle-free stay.
Convenient Amenities
Experience thoughtful features that enhance your stay, including comfortable rooms and easy access to public transportation.
Facilities
- Parking
- Parking garage
All 34 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Golf course
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Snack bar
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Pub crawls
- Movie nights
- Stand-up comedy
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.2
There were reports of a ripped mattress pad and the hotel being old and needing updates.
- Service9.7
Staff were described as courteous and helpful, despite some complaints about the service.
- Location10.0
Multiple reviews praised the great location and convenience.
- Room Quality8.7
Rooms were generally comfortable, but some had issues like noise and temperature.
- Amenities8.7
Basic amenities mentioned, but lack of some items like coffee in rooms and issues with room service.
- Value for Money9.2
Some guests found it reasonable for the location, but others found prices high for the quality.
- Food and Beverage8.2
No breakfast included and some complaints about room service prices.
- Overall Experience9.2
Various experiences were mentioned, but many enjoyed their stay overall.
Guest reviews
Great location, very clean and spacious. Staff were exceptional, never felt like we bothered them. Cookies every day at 4pm, coffee and hot water 24/7. Delightful hotel!
Great location, very clean and spacious. Staff were exceptional, never felt like we bothered them. Cookies every day at 4pm, coffee and hot water 24/7. Delightful hotel!
No complaints
the staff are very friendly and helpful
the staff are very friendly and helpful
So beautiful and anticipated our needs for our stay. The in-room snacks and wine are a great touch. Our concierge Eric was very helpful and knowledgeable, got us a cab when we needed a quick lift.
So beautiful and anticipated our needs for our stay. The in-room snacks and wine are a great touch. Our concierge Eric was very helpful and knowledgeable, got us a cab when we needed a quick lift.
We missed the cookie hour :)