Nearby Attractions & Vibe
Explore Chicago from a tree-lined Lincoln Park and Lakeview hub, with easy access to Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and Lake Michigan coastline.
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Chicago, US
The Willows Hotel
555 W Surf St
3 stars · Guest score 9/10
About this hotel
Charming Location in Chicago The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions. Convenient Amenities Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests. Explore the City With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.
Highlights
Courteous Service & Comfort
Staff are praised for courtesy and helpfulness, with comfortable rooms and daily continental breakfast to start your day.
Distinctive Amenities & Dining
Sampled rooms offer minibars, premium bath amenities, and in-room comforts, complemented by round-the-clock coffee and tea service and WiFi access.
Facilities
- Parking
- Parking garage
All 34 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Golf course
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Snack bar
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Pub crawls
- Movie nights
- Stand-up comedy
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.2
There were reports of a ripped mattress pad and the hotel being old and needing updates.
- Service9.7
Staff were described as courteous and helpful, despite some complaints about the service.
- Location10.0
Multiple reviews praised the great location and convenience.
- Room Quality8.7
Rooms were generally comfortable, but some had issues like noise and temperature.
- Amenities8.7
Basic amenities mentioned, but lack of some items like coffee in rooms and issues with room service.
- Value for Money9.2
Some guests found it reasonable for the location, but others found prices high for the quality.
- Food and Beverage8.2
No breakfast included and some complaints about room service prices.
- Overall Experience9.2
Various experiences were mentioned, but many enjoyed their stay overall.
Guest reviews
It was in a super calm part of chicago! i felt like i could breathe there
It was in a super calm part of chicago! i felt like i could breathe there
the bathroom was a little small around the toilet!
location
location
The entire place needs some serious remodel. Used to be nice once upon a time, but from the minute you walk in, it is clear that it hasn't had any updates in a long time. It's unfortunate because the area is fantastic and this hotel could be a gem plan for small rooms, old carpet, really old bathrooms and a ugly elevator. Thet said, the bed was quite comfortable and the room clean.
Great location
Great location
Needs updating
Great location! Walking distance to the lake, restaurants and public transit. Hotel is clean and the front staff is very helpful! The beds are so comfortable! Everything in the room was in working order! The room and the lobby were clean and well kept.
Great location! Walking distance to the lake, restaurants and public transit. Hotel is clean and the front staff is very helpful! The beds are so comfortable! Everything in the room was in working order! The room and the lobby were clean and well kept.
The room could use a bit of updating
The area was exceptional. The scenery was amazing and for the most part, a very safe neighborhood. Front desk staff were amazing
The area was exceptional. The scenery was amazing and for the most part, a very safe neighborhood. Front desk staff were amazing
The housekeeping situation. We were told they come every third day. We stayed 4 and no one ever came to change sheets nor towels or trash. We had to go ask for towels every day and take our trash downstairs to dispose. The room was always so stuffy and we noticed a roach in the ceiling light fixture in the bathroom just walking around.
The location was decent.
The location was decent.
The hotel is old and was dirty, we also had a bug in our room. For $400 a night compared to other hotels, this was much lower quality and dirtier. The carpet and chair were dirty and stained. Could have stayed somewhere much nicer for $100 more a night and it would have been much more worth it.