Prime Location in Hell's Kitchen
Situated near Times Square and Macy's, the hotel offers easy access to iconic attractions in the lively heart of New York City.
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New York, US
Hyatt Place New York City - Times Square
350 West 39th St
4 stars · Guest score 7.7/10
About this hotel
Luxurious Accommodations Hyatt Place New York City/Times Square offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Guests can enjoy a comfortable stay with a wardrobe, private bathroom, and fridge in each room. Convenient Facilities This property boasts a restaurant, a 24-hour front desk, and a shared lounge for guests to relax. Additionally, there is a business centre, vending machines, and an ATM for added convenience during your stay. Ideal Location Located in the vibrant Hell's Kitchen district, this hotel is near popular attractions like Times Square and Macy's. Perfect for both leisure and business travelers looking to explore the heart of New York City. Experience luxury and convenience at Hyatt Place New York City/Times Square. Book your stay now for an unforgettable experience!
Highlights
Comfort and Service Excellence
Enjoy modern amenities, a 24-hour front desk, and a shared lounge, ensuring a convenient and relaxing stay for all guests.
Distinctive Amenities and Dining
Take advantage of on-site dining, a business centre, vending machines, and free WiFi for a seamless hotel experience.
Facilities
- Parking
- Accessible parking
- Parking garage
All 67 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Special diet menus - on request
- Wheelchair accessible
- Allergy-free room
- Snack bar
- ATM/cash machine on site
- Vending machine - drinks
- Toilet with grab rails
- Vending machine - snacks
- Kid-friendly buffet
- Lower bathroom sink
- Higher level toilet
- Wine/champagne
- Coffee Shop on site
- Fruits
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- CCTV in common areas
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Security alarm
- Breakfast takeaway containers
- Key card access
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.8
Multiple reviews explicitly praise cleanliness ("limpieza impecable", "clean rooms", "Muy bien la limpieza"); overall cleanliness is consistently noted as a positive.
- Service8.3
Staff are frequently described as friendly and helpful ("Personal super friendly", "atendimento dos funcionários"), though a few reports note an unpleasant receptionist; overall service leans positive with isolated negatives.
- Location9.5
Location is repeatedly highlighted as excellent and very convenient (close to Times Square, downtown/uptown, transit); this is the strongest, most consistent positive across reviews.
- Room Quality6.5
Rooms are often described as small ("extremely small", "camera un pò piccola"), with occasional comfort positives but some issues with privacy and minor complaints (bugs near bar area); overall room size/privacy lower the score.
- Amenities6.0
Elevators are frequently cited as overcrowded and slow; breakfast spaces are cramped; some issues noted in bar area and with in-room complimentary water availability (chargeable bottles).
- Value for Money8.4
Several reviews explicitly state good value or good price-quality relation ("Très bon rapport qualité prix", "muy buena relación calidad-precio"), though a few guests feel rooms are small for the price.
- Food and Beverage5.5
Breakfast is the most common criticism: overcrowded, limited variety, some call it "terrible" or "ordinary", use of disposable plates/cutlery and long queues reduce satisfaction; a minority mention abundant buffet.
- Overall Experience8.6
Overall guests report a positive stay driven by excellent location and cleanliness, friendly staff and good value, but experience is tempered by crowded breakfast, elevator delays and small rooms.
Guest reviews
The facilities and comfort
The facilities and comfort
Very poor breakfast considering the price
Great breakfast
Great breakfast
For that price, I would have expected a cleaner bathroom. The bathtub was chipped.
I liked the location of the hotel very much
I liked the location of the hotel very much
-
Ok
Ok
Bit small, no cupboard space for clothes. Breakfast was awful, plastic knives, forks, and spoons on paper plates, and the quality of food was rubbish.
Excellent breakfast and very friendly staff.
Excellent breakfast and very friendly staff.
Nothing to detail