Soy Local Insignia

About this hotel

Luxurious Amenities and Services Indulge in relaxing onsite massages and unwind by the outdoor pool. Enjoy complimentary wireless internet and exceptional concierge services during your stay. Gourmet Dining and Drinking Options Savor international cuisine at Restaurante Soy Local Ins or opt for convenient room service. Conclude your day with a drink at the chic bar/lounge or the poolside bar. Comfortable and Stylish Accommodations Stay in one of the 16 uniquely furnished guestrooms with premium bedding and Smart TVs. Benefit from amenities like minibars, rainfall showers, and complimentary Wi-Fi. Immerse yourself in luxury at Soy Local Insignia hotel in the heart of Cartagena and make unforgettable memories.

Highlights

Facilities

• Pool sun loungers
• Swimming pool

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Front desk staff will greet guests on arrival at the property.

House rules

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness6.8

  Poor room conditions with visible mould and damp.

• Service9.8

  Staff extremely helpful and accommodating.

• Location9.8

  Excellent location in Getsemaní with easy access.

• Room Quality7.8

  Rooms were too small and some lacked windows.

• Amenities9.3

  Rooftop pool and bar were well-received.

• Value for Money9.3

  Good value considering location and amenities.

• Food and Beverage6.8

  Breakfast options were reported as poor.

• Overall Experience9.4

  Great experience despite some issues with service and food.

Guest reviews

My husband and I stayed for a whole week, the place is nice, not a 5-star hotel but I think if your plan is to go out and explore, it's perfect as it is close to many iconic places in Cartagena, everything is within walking distance. The rooms may be a bit small but functional. As for breakfast, I think they could improve, as the daily menu consists of eggs, with some options of cookies, cereal, fruit, quite basic.

My husband and I stayed for a whole week, the place is nice, not a 5-star hotel but I think if your plan is to go out and explore, it's perfect as it is close to many iconic places in Cartagena, everything is within walking distance. The rooms may be a bit small but functional. As for breakfast, I think they could improve, as the daily menu consists of eggs, with some options of cookies, cereal, fruit, quite basic.

Everything perfect

Everything perfect

Good location, easy access and close to everything. Being in Getsemaní there was a lot of nightlife around but the noise was not a problem.

Good location, easy access and close to everything. Being in Getsemaní there was a lot of nightlife around but the noise was not a problem.

I liked it

I liked it

The experience was great!!! the hotel is wonderful, but I recommend better training for the reception and billing staff, the three times I have stayed at the hotel I have had difficulties getting the billing done immediately and as required. In any case, everything was resolved, but it should not be necessary to complain. Otherwise, it is a highly recommended hotel

The experience was great!!! the hotel is wonderful, but I recommend better training for the reception and billing staff, the three times I have stayed at the hotel I have had difficulties getting the billing done immediately and as required. In any case, everything was resolved, but it should not be necessary to complain. Otherwise, it is a highly recommended hotel

The accommodation is much better than in the photos. I believe there has been a renovation! Great bathroom and rooms! Beautiful decoration and in a great location.

The accommodation is much better than in the photos. I believe there has been a renovation! Great bathroom and rooms! Beautiful decoration and in a great location.

Staff very helpful, property is close to everything

Staff very helpful, property is close to everything

I would strongly advise against staying at this hotel. My experience was extremely disappointing for several reasons: * **Poor Room Conditions:** The rooms had visible mould and damp, creating an unpleasant and unhealthy environment. Some rooms don’t even have windows, which makes them feel very stuffy and claustrophobic. * **Basic Utilities Unreliable:** There was no electricity for more than two days, and water was unavailable for long periods. This made the stay very uncomfortable and inconvenient. * **Noise Levels:** The noise from both inside and outside the hotel continued until 3–4 a.m. every night, making it nearly impossible to get any rest. * **Hidden Costs:** The hotel charges unexpected fees, such as for replacement room keys, which are only disclosed at checkout. This feels very misleading. * **Maintenance Issues:** Many fixtures and fittings are poorly maintained — for example, toilet seats were loose and in need of repair. * **Lack of Privacy & Security:** Street vendors are allowed to come up to the hotel and approach guests to sell items, which felt intrusive and unprofessional. Overall, the hotel fails to provide even the most basic standards of comfort, safety, and transparency. I would not recommend Soy Local Insignia Hotel to anyone.

I would strongly advise against staying at this hotel. My experience was extremely disappointing for several reasons: * **Poor Room Conditions:** The rooms had visible mould and damp, creating an unpleasant and unhealthy environment. Some rooms don’t even have windows, which makes them feel very stuffy and claustrophobic. * **Basic Utilities Unreliable:** There was no electricity for more than two days, and water was unavailable for long periods. This made the stay very uncomfortable and inconvenient. * **Noise Levels:** The noise from both inside and outside the hotel continued until 3–4 a.m. every night, making it nearly impossible to get any rest. * **Hidden Costs:** The hotel charges unexpected fees, such as for replacement room keys, which are only disclosed at checkout. This feels very misleading. * **Maintenance Issues:** Many fixtures and fittings are poorly maintained — for example, toilet seats were loose and in need of repair. * **Lack of Privacy & Security:** Street vendors are allowed to come up to the hotel and approach guests to sell items, which felt intrusive and unprofessional. Overall, the hotel fails to provide even the most basic standards of comfort, safety, and transparency. I would not recommend Soy Local Insignia Hotel to anyone.