Location and Access
Opposite Quill City Mall with easy access to public transport for exploring Kuala Lumpur.
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Kuala Lumpur, MY
Sheraton Imperial Kuala Lumpur Hotel
Jalan Sultan Ismail
5 stars · Guest score 8.3/10
About this hotel
Convenient Location and Accessibility Sheraton Imperial Kuala Lumpur Hotel is ideally located opposite Quill City Mall and within walking distance of public transportation, making it easy for guests to explore the city. Relaxing Amenities and Services Guests can unwind by the outdoor swimming pool, enjoy meals at one of the three dining options, and take advantage of the free WiFi throughout the property. Modern Rooms and Wellness Facilities The hotel offers modern rooms with convenient amenities, a 24-hour front desk for assistance, a fitness center, and an award-winning spa for relaxation. To experience the best of Kuala Lumpur while indulging in luxurious comforts, book your stay at Sheraton Imperial Kuala Lumpur Hotel now.
Highlights
Service and Comfort
Friendly staff and spacious rooms add to a relaxed, comfortable stay.
Amenities and Dining
Outdoor pool, three dining options, and in-room comforts in modern, well-equipped spaces.
Facilities
- Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Accessible parking
- Parking garage
- Pool with view
All 64 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Sauna
- Dry cleaning
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Minimarket on site
- Concierge service
- Wheelchair accessible
- Kid meals
- Electric vehicle charging station
- Toilet with grab rails
- Lower bathroom sink
- Higher level toilet
- Emergency cord in bathroom
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Steam room
- Visual aids: Braille
- Laundry washed per local authority guidelines
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.3
There were mentions of cleanliness issues, specifically in the bedroom and bathroom.
- Service8.8
Overall positive sentiment regarding friendly and helpful staff, with specific mentions of great service.
- Location8.7
The location was highlighted as excellent with convenient access to various sites.
- Room Quality8.3
Rooms were reported to be spacious and comfortable with good amenities.
- Amenities8.3
Facilities such as the pool and breakfast received positive feedback.
- Value for Money7.8
Good value noted in reviews, especially considering the quality of service and amenities.
- Food and Beverage8.8
Breakfast and food quality received high praise from multiple reviews.
- Overall Experience8.3
Mostly positive experiences mentioned, with some areas for improvement.
Guest reviews
Grand hotel, had a phenomenal stay.
Grand hotel, had a phenomenal stay.
The key cards weren't working properly, kept having to go to reception to get them fixed.
There’s nothing to like about the property except breakfast. Not recommended
There’s nothing to like about the property except breakfast. Not recommended
They were not welcoming at all, they charge 600 Rm per night but rooms were smelly, staff had no idea about local things. Didn’t guide us for anything. Never recommended at all.
We were welcomed by welcoming smiles from the all the staff. Especially Akma, Michelle, Mirza & Shasi. Very helpful & professional. Our room is spacious & clean. Good breakfast & many varieties to choose from. Good location.
We were welcomed by welcoming smiles from the all the staff. Especially Akma, Michelle, Mirza & Shasi. Very helpful & professional. Our room is spacious & clean. Good breakfast & many varieties to choose from. Good location.
It it not an easy access to the opposite mall, Quilt. Need to go from the metro entrance with a ticket or else just cross the road. But be careful while crossing the road.