Historical Nassau Setting
Overlooking the Government House in Nassau’s old town, Graycliff offers a historic charm with modern comforts and nearby arts like the National Art Gallery.
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Nassau, BS
Graycliff Hotel
West Hill Street
5 stars · Guest score 8/10
About this hotel
Luxury Accommodations and Amenities The Graycliff Hotel, a restored mansion from 1740, offers air-conditioned rooms with free WiFi. The rooms boast tasteful decor with a European rich feel, featuring rich tapestries and comfortable amenities. Most rooms overlook the surrounding gardens, providing a serene atmosphere for guests. Culinary Delights and Exquisite Dining Options Indulge in a culinary journey at Graycliff with 2 restaurants on-site. The Humidor Churrascaria Restaurant serves stylish Brazilian cuisine and meat cuts, while the winery offers a selection of bottles from over 15 countries. Guests can also visit the Graycliff Cigar Company and explore the 3rd largest private wine cellar in the world, boasting over 250,000 bottles. Historic Charm and Scenic Views Overlooking the Government House, Graycliff Hotel is situated in the old part of Nassau. With a rich history and proximity to key attractions like the National Art Gallery, this luxurious hotel provides a perfect blend of historic charm and modern amenities. Book your stay at Graycliff Hotel for an unforgettable experience.
Highlights
Exceptional Service Quality
Guests praise incredibly helpful, friendly staff and comfortable beds across well-maintained rooms and warm, attentive service.
Distinctive Amenities & Dining
Enjoy two on-site restaurants, a notable winery, and a renowned cigar company, plus lush gardens and a large pool for relaxing moments.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Private parking
- Outdoor pool
- Pool bar
All 77 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Garden
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Ironing service
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Currency exchange
- Babysitting/child services
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Board games/puzzles
- Concierge service
- Special diet menus - on request
- Kid meals
- Evening entertainment
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Walking tours
- Key card access
- Bike tours
- Tour/class on local culture
- Live music/performance
- Temporary art galleries
- Cooking class
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.8
Several guests noted maintenance and cleanliness issues (heavily limescaled fittings, generally run-down appearance and need for refurbishment), indicating below-standard cleanliness/maintenance.
- Service9.0
Service is repeatedly described as incredibly lovely, helpful and exceptionally friendly, though there are isolated negative experiences at check-out where staff ignored guests.
- Location9.0
Location is praised (easy access to downtown and the beach; one guest explicitly cites the location as a pro).
- Room Quality7.5
Mixed room experience: very comfortable beds and private balconies noted, but problems include noise above restaurant/bar, a non-working Jacuzzi, faulty bedside lamp, odd shower design that splashes water, and limited toiletries.
- Amenities8.6
Pool(s) are a strong positive and repeatedly praised, contributing to a good amenities score, though some guests reported only one pool had water and the Jacuzzi was broken; garden tours and daytime traffic through pool areas were also noted.
- Value for Money7.0
At least one guest explicitly stated price/quality does not match; given mixed service and maintenance issues this category is rated below target.
- Food and Beverage7.5
Food and beverage experiences are mixed: some guests enjoyed breakfast, others called it 'miserabel' or reported late opening, lack of coffee/cream and poor service timing.
- Overall Experience8.6
Overall stays are described as delightful by several guests (colonial charm, friendly staff, great pool), balanced by notable negatives (maintenance, breakfast issues, noise), resulting in a generally positive overall impression.