1 / 60
Queenstown, NZ
Copthorne Hotel and Resort Lakefront Queenstown
27 Frankton Road
4 stars · Guest score 7.7/10
About this hotel
Stunning Lake Views and Mountain Access The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers. Comfortable Rooms and Dining with a View Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas. Relaxation and Convenience Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat. Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!
Facilities
- Parking
- Private parking
- Accessible parking
- Parking garage
All 66 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Garden
- Hiking
- Lift / Elevator
- Laundry
- Luggage storage
- Fishing
- Cycling
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Horse riding
- Facilities for disabled guests
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Dry cleaning
- Skiing
- Breakfast in the room
- Ski storage
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Electric vehicle charging station
- Toilet with grab rails
- Outdoor furniture
- Picnic area
- Wine/champagne
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.0
Rooms were very smelly; housekeeping was slow and not thorough.
- Service7.5
Mixed feedback; staff was sometimes slow and not very helpful.
- Location8.9
Location is awesome with beautiful views and easy access to downtown.
- Room Quality7.5
Some rooms had unpleasant smells and confusing layouts.
- Amenities8.0
Amenities were generally good, but some services could improve.
- Value for Money7.5
Some felt it was overpriced given the issues with cleanliness and service.
- Food and Beverage8.0
Food quality was good, but some found it too pricey.
- Overall Experience7.5
Overall experience was decent but marred by cleanliness and service issues.
Guest reviews
Location was great
Location was great
Breakfast ! It was the same every day. We stayed two weeks and were disappointed it never changed. Also the pancake machine was broken for one week. Charging $5 extra for room service is bad form too.
Location and views were great. Bed really comfortable.
Location and views were great. Bed really comfortable.
Hotel is a little dated.. nothing too wrong with anything just a little old looking. Also shower is in bath and not very high on the wall , So water came out neck level so had to bend head right back to wash hair etc. Not made for tall people obviously. 🙄
The view from our lakefront room was stunning. Walking into the room felt like a picture on the wall but it is a window.
The view from our lakefront room was stunning. Walking into the room felt like a picture on the wall but it is a window.
Rooms with lake view are amazing！Staff at reception was awesome! Beds are comfortable, rooms are in generous size, shower water was great！Parking was easy.
Rooms with lake view are amazing！Staff at reception was awesome! Beds are comfortable, rooms are in generous size, shower water was great！Parking was easy.
The continental breakfast is good enough for the price but don't recommend upgrading to full breakfast, the egg/sausage/bacon tastes old. It would be really good to provide butter for bread. Shower on bath could be tricky for the elders but was fine to me.
Phenomenal stay, incredible service from reception staff
Phenomenal stay, incredible service from reception staff
Great service from staff at reception, clean rooms - quiet, quick and convenient as well as comfortable
Great service from staff at reception, clean rooms - quiet, quick and convenient as well as comfortable
The view was great, People were good to talk to
The view was great, People were good to talk to
It is an old place, thought it would be kept up to date. There were no options to order a specific breakfast given and what was there was cold.