Prime Downtown Location
Situated in Boston's Theatre District, enjoy easy access to attractions like Boston Common, Newbury Street, and Chinatown.
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Boston, US
DoubleTree by Hilton Hotel Boston - Downtown
821 Washington Street
3 stars · Guest score 8.2/10
About this hotel
Luxurious Accommodations and Personalized Services Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay. Convenient Access to Fitness Center and Gourmet Dining Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options. Prime Location for Exploring Boston's Attractions With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston. Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!
Highlights
Personalized Guest Service
Experience upscale accommodations paired with personalized services for a comfortable and memorable stay.
On-Site Dining & Fitness
Dine at Wisteria Restaurant & Bar and enjoy complimentary access to the nearby YMCA fitness center.
Facilities
- Parking
- Valet parking
- Private parking
- Accessible parking
All 51 facilities
- Fitness facilities
- WiFi available
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Non-smoking throughout
- Concierge service
- Wheelchair accessible
- ATM/cash machine on site
- Electric vehicle charging station
- Paid WiFi
- Auditory guidance
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Accessibility
69.43 accessibility score
- Level entrance
- Hearing-accessible reception
- Wheelchair-accessible reception
- Wheelchair-accessible restaurant
- Accessible lifts
- Wheelchair-accessible spa
- Wheelchair-accessible parking
- Cane accessible
- Elderly accessible
- Electric wheelchair accessible
- Hearing accessible
- Wheelchair accessible
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.6
Multiple comments about outdated and dirty rooms indicate cleanliness issues.
- Service9.1
Consistently praised for friendly and helpful staff.
- Location8.6
Great location mentioned in several reviews.
- Room Quality7.1
Rooms described as outdated, uncomfortable mattresses reported.
- Amenities8.1
Good amenities like Starbucks inside the hotel, with a note on needing more refreshments.
- Value for Money8.1
Value indicated as good with notable exceptions.
- Food and Beverage8.6
On-site restaurant received positive feedback.
- Overall Experience8.3
Overall sentiments are mixed but leaning positive due to location and service.
Guest reviews
The room we stayed in was comfortable overall with the necessary amenities.
The room we stayed in was comfortable overall with the necessary amenities.
There was no adequate space to put the suitcases, which we had to leave on the floor to open.
I love both the lobby and the lounge area! It was so peaceful to sit outside and enjoy the city air.
I love both the lobby and the lounge area! It was so peaceful to sit outside and enjoy the city air.
There was nothing much to complain about regarding the property. One thing I wish this hotel had was a bigger gym with a decline workout bench. Other than that, it was pretty good.
Stayed in a room on the second floor. Comfortable and clean as always, but it did appear that the carpet had not been vacuumed properly as there were some paperclips and crumbs on the carpet. But all good otherwise. Always love the warm cookies, friendly people, and great valet parking!
Stayed in a room on the second floor. Comfortable and clean as always, but it did appear that the carpet had not been vacuumed properly as there were some paperclips and crumbs on the carpet. But all good otherwise. Always love the warm cookies, friendly people, and great valet parking!
Just giving the room a good vacuum, honestly. I know it may seem like a small thing, but it is unpleasant to walk on a carpet that is full of crumbs and other things. The lift did not work one day from the valet parking to the lobby, and we went through the service entrance, which was a bit difficult with a lot of suitcases. But it did work when we checked out, so yay!
Location is excellent with a Starbucks on the main floor.
Location is excellent with a Starbucks on the main floor.
Property is tired and needs an uplift. The room was clean but had a run-down feeling. The bathroom was so small that you couldn’t even close the door without moving out of the way.
Great location
Great location