Location & Surroundings
In the heart of Kuala Lumpur, Hotel Maya offers easy access to iconic sights like the Petronas Twin Towers and Suria KLCC with stunning city views.
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Kuala Lumpur, MY
Hotel Maya Kuala Lumpur City Centre
138, Jalan Ampang
5 stars · Guest score 7.6/10
About this hotel
Central Location & Spectacular Views Enjoy the convenience of being in the heart of Kuala Lumpur with stunning views of the iconic Petronas Twin Towers and Suria KLCC. Relaxation & Dining Unwind in the indoor swimming pool, dine at the on-site restaurant, or have a drink at the bar for a relaxing evening. Convenience & Comfort Stay connected with free WiFi throughout the property, and enjoy air-conditioned rooms with modern amenities like cable TV and a private safe. Book now for an unforgettable stay at Hotel Maya in Kuala Lumpur!
Highlights
Service & Comfort
Friendly staff and comfortable rooms balance convenience with a focus on guest well-being, supported by a 3:00 PM check-in and 12:00 PM check-out.
Dining & Amenities
On-site dining, a bar, and a relaxing indoor pool provide convenient ways to unwind after a day exploring the city.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Accessible parking
- Parking garage
- Pool with view
- Heated pool
- Indoor pool
All 74 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Toilet with grab rails
- Kid-friendly buffet
- Lower bathroom sink
- Emergency cord in bathroom
- Sun loungers or beach chairs
- Coffee Shop on site
- Fitness/spa locker rooms
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.1
Multiple reviews indicate significant issues with cleanliness, including dirty rooms and poor maintenance.
- Service8.6
Most reviews highlight generally friendly staff, though there are mentions of rude staff.
- Location9.6
Consistently praised as excellent due to its proximity to key attractions.
- Room Quality7.6
Rooms vary in quality; some are described as comfortable while others are dated and have issues.
- Amenities7.1
Amenities such as the pool and gym were mentioned as needing updates, impacting guest satisfaction.
- Value for Money7.6
Given the quality issues, some guests felt it didn't provide good value for money.
- Food and Beverage6.1
Reviews highlight poor breakfast quality, which negatively affected guest experiences.
- Overall Experience8.2
Mixed feedback overall; location is a major positive but many guests were disappointed with overall quality.