Prime Melbourne Location
Situated in Melbourne CBD, the hotel offers easy access to nearby attractions and the vibrant city atmosphere.
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Melbourne, AU
Best Western Melbourne City
16 Spencer Street
3 stars · Guest score 8.2/10
About this hotel
Rooftop Sundeck for Stunning Views Convenient Location in Melbourne CBD Modern Rooms with Essential Amenities Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.
Highlights
Comfortable Modern Rooms
Enjoy well-equipped rooms designed for guest comfort, ensuring a relaxing stay in the heart of the city.
Rooftop Views and Amenities
Relax on the rooftop sundeck with stunning views and experience essential amenities for a memorable visit.
Facilities
- Parking
- Parking garage
All 52 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Non-smoking throughout
- Sun terrace
- Designated smoking area
- Concierge service
- Outdoor furniture
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.6
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
- Service9.1
Staff were described as friendly, helpful, and efficient across multiple reviews.
- Location9.1
Location consistently praised for convenience and proximity to public transport.
- Room Quality7.0
Room sizes were frequently criticized as too small and impractical.
- Amenities8.1
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
- Value for Money7.5
Mixed sentiments regarding value due to room size and amenities for the price paid.
- Food and Beverage8.6
On-site cafe received positive mentions for quality and convenience.
- Overall Experience8.6
Overall experience was satisfactory with positive mentions of staff and location.
Guest reviews
Staff were friendly. Shower was wonderful.
Staff were friendly. Shower was wonderful.
I asked for an additional blanket but was told none available and advised just to run the heater all night. Which I did. Not good for the environment.
Convenient to where we wanted to go
Convenient to where we wanted to go
Both arrival and departure were in the morning, so it was convenient that the Skybus stop was nearby. Upgraded to a double room. There was a box of tissues in the room. The hairdryer had a strong airflow.
Both arrival and departure were in the morning, so it was convenient that the Skybus stop was nearby. Upgraded to a double room. There was a box of tissues in the room. The hairdryer had a strong airflow.
Footsteps walking in the hallway were felt as vibrations. Cups and a kettle were in the closet, lightly dusted. If the hot water knob in the shower was left open, it would gradually weaken without being touched.
Location
Location
Location
Location
Very comfortable Very clean Very good facilities Excellent location
Very comfortable Very clean Very good facilities Excellent location
Nothing
The hotel is located in a great area and is easy for us to travel around
The hotel is located in a great area and is easy for us to travel around
The bathroom and sink are so small
Friendly and helpful staff
Friendly and helpful staff
Room facilities