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Shanghai, CN
JW Marriott Shanghai at Tomorrow Square
399 Nanjing West Road
5 stars · Guest score 9.2/10
About this hotel
Luxurious Accommodation with Stunning Views 1. Premier Location : Situated in Tomorrow Square by People's Square, JW Marriott Hotel offers breathtaking views of Shanghai. Close proximity to Nanjing Road and Xintiandi makes it a perfect choice for exploring the city. 2. Exceptional Amenities : Enjoy the indoor and outdoor pools, 24-hour fitness centre, library, and sauna facilities. Stay connected with free Wi-Fi in the lobby and indulge in a variety of dining options including Cantonese delicacies at Wan Hao Chinese Restaurant. 3. Premium Services : Experience luxury with a travel option to the airport in a lavish car. The spacious rooms with large windows, flat-screen TV, and elegant bathrooms ensure a comfortable stay. Don't miss the chance to savor steak and lobsters at JW’s California Grill. Book your stay at JW Marriott Shanghai at Tomorrow Square for an unforgettable experience!
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Accessible parking
- Parking garage
- Outdoor pool - seasonal
- Pool with view
- Heated pool
- Indoor pool
- Rooftop pool
All 89 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Snack bar
- Lockers
- Electric vehicle charging station
- Toilet with grab rails
- Emergency cord in bathroom
- Sun loungers or beach chairs
- Sun umbrellas
- Airport drop off
- Airport pick up
- Steam room
- Fitness/spa locker rooms
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Mobile app for room service
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.3
Room cleaning staff displayed lack of diligence.
- Service9.8
Overall good service, but some issues with communication.
- Location10.0
Excellent location with stunning views.
- Room Quality8.8
Rooms were generally good but had some issues with cleaning.
- Amenities8.8
Standard amenities provided, but breakfast variety could improve.
- Value for Money8.8
Good value but high deposit required.
- Food and Beverage8.8
Breakfast was decent but not abundant.
- Overall Experience10.0
Generally positive experience with minor issues.
Guest reviews
Location
Location
Breakfast. There was no food, just some vegetables, an egg, bread. Comparing with other hotels where I stayed in China, this hotel had a worse breakfast. Lots of staff and no food.
Steps from attraction
Steps from attraction
Nil
Prime location
Prime location
Nil
The JW Marriott brand alone is a guarantee of quality. In the case of this hotel, this guarantee is further strengthened due to the fantastic - even by the standards of this chain - staff. The service is nice, friendly, and helpful. Only positives. It's hard to list everything - the breakfasts are excellent, the location is ideal, and as in all of China - of course, safe.
The JW Marriott brand alone is a guarantee of quality. In the case of this hotel, this guarantee is further strengthened due to the fantastic - even by the standards of this chain - staff. The service is nice, friendly, and helpful. Only positives. It's hard to list everything - the breakfasts are excellent, the location is ideal, and as in all of China - of course, safe.
The hotel has no weaknesses
Everything! Everyone including the restaurant staff, together made the overall experience pleasant. However, I MUST specifically thank the following amazing wonderful encounters I have had with these now special people: Rachel at the highest library in the World. :-) She is sooooo accommodating and is truly an exceptional person for making guests feel that special. I believe she initiated the series of activities which made my heart flatter as I casually mentioned it is my birthday. Then came the flutter of activities. This makes me smile now that I am recalling the activities. To catch me in the room to present me with the surprise birthday 🎂 cake. So playfully yet so professional. Monica who checked us in on day 1. Claire with her smooth professional and efficient impact with the warm smile. Thank you and the team for the delicious birthday cake and the nice touch of the JW Marriott Teddy/Mascot.(Lion and Eagle as we have now come to know mean bravery and freedom) 😀 Vera Wu, our bell girl and a big, big shout out to our super, super top Concierge Champions John and Justin who repeatedly got us taxis, massage parlours, and top dining recommendations, and everything else from directions, sim cards. They are proud to serve the patrons of the hotel! We felt that in our interactions with them. And as we checked out, Iris who gave us tips on future China visits all go deep in creating the connection that we now have with JW Marriott. To the Management you have a great team !!!!. Please cherish them! The rooms have been a pleasant surprise! So high up in the sky, it felt like we were flying. We didn't need to go to the Shanghai Tower at least not just for the view. The Bund view was visible from our bed :-). I fell in love with Shanghai!
Everything! Everyone including the restaurant staff, together made the overall experience pleasant. However, I MUST specifically thank the following amazing wonderful encounters I have had with these now special people: Rachel at the highest library in the World. :-) She is sooooo accommodating and is truly an exceptional person for making guests feel that special. I believe she initiated the series of activities which made my heart flatter as I casually mentioned it is my birthday. Then came the flutter of activities. This makes me smile now that I am recalling the activities. To catch me in the room to present me with the surprise birthday 🎂 cake. So playfully yet so professional. Monica who checked us in on day 1. Claire with her smooth professional and efficient impact with the warm smile. Thank you and the team for the delicious birthday cake and the nice touch of the JW Marriott Teddy/Mascot.(Lion and Eagle as we have now come to know mean bravery and freedom) 😀 Vera Wu, our bell girl and a big, big shout out to our super, super top Concierge Champions John and Justin who repeatedly got us taxis, massage parlours, and top dining recommendations, and everything else from directions, sim cards. They are proud to serve the patrons of the hotel! We felt that in our interactions with them. And as we checked out, Iris who gave us tips on future China visits all go deep in creating the connection that we now have with JW Marriott. To the Management you have a great team !!!!. Please cherish them! The rooms have been a pleasant surprise! So high up in the sky, it felt like we were flying. We didn't need to go to the Shanghai Tower at least not just for the view. The Bund view was visible from our bed :-). I fell in love with Shanghai!
Too short of a stay. I would really have liked to have just a few more days
The place is nice
The place is nice
The services and breakfast were not varied