Prime Boston Location
Enjoy easy access to Hynes Convention Center, Boston Opera House, and Fenway Park, placing the city's top attractions just minutes away.
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Boston, US
Hampton Inn & Suites Boston Crosstown Center
811 Massachusetts Ave
3 stars · Guest score 7.4/10
About this hotel
Luxurious Accommodations with Free Wi-Fi and Indoor Pool Experience a stay of comfort and convenience at the Hampton Inn & Suites Boston Crosstown Center. Indulge in the warmth of our elegantly decorated rooms featuring free Wi-Fi, cable TV, and dark wood furnishings. Relax and unwind in our top floor indoor pool or enjoy a rejuvenating massage at Halisi Day Spa. Convenient Amenities and Dining Options Start your day right with a daily continental breakfast or grab a coffee at the on-site Dunkin Donuts. Stay active at the fitness room and take advantage of our free shuttle service to Logan International Airport. With a car rental service available at the front desk, exploring Boston is a breeze. Nearby Attractions and Entertainment Located just minutes away from Hynes Convention Center, Boston Opera House, and Fenway Baseball Park, our hotel offers easy access to the best of Boston. Book your stay now and discover the perfect blend of comfort and convenience at Hampton Inn & Suites Boston Crosstown Center.
Highlights
Comfort & Service
Relax in elegantly decorated rooms with free Wi-Fi, cable TV, and unwind in the indoor pool or indulge in a massage at Halisi Day Spa.
Exclusive Amenities
Start your day with a continental breakfast or coffee from Dunkin Donuts, and stay active with our fitness room and free airport shuttle.
Facilities
- Parking
- Swimming pool
- Accessible parking
- Parking garage
- Heated pool
- Indoor pool
All 59 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Board games/puzzles
- Wheelchair accessible
- Snack bar
- ATM/cash machine on site
- Toilet with grab rails
- Shuttle service (free)
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Security alarm
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness4.3
Multiple reviews report dusty/dirty rooms, stains on headboards and sheets, hairs in bathrooms and general housekeeping misses; cleanliness is a notable weakness.
- Service9.3
Mostly positive comments about attentive security, friendly staff, successful last-minute bookings and helpful check-in; a few service issues (billing/credit card mistake, occasional less-professional interactions) are noted but overall service was strong — rating slightly elevated to balance weaker cleanliness as described.
- Location6.2
Location is mixed: convenient for some guest itineraries and near hospital/parking, but repeatedly described as sketchy, near a homeless shelter and somewhat out of the way for attractions; street noise and safety concerns reduce this score.
- Room Quality7.2
Rooms are described as roomy and comfortable by several guests and often updated, but issues reported include noisy HVAC/fans, gym noise from above, refrigerator not cooling, and some instances of stains or dirt.
- Amenities7.1
Amenities are mixed: breakfast and parking validation are positives, but the on-site gym caused disruptive noise for one guest, and there are reports of elevator problems and malfunctioning refrigerators.
- Value for Money9.9
Multiple reviewers note low cost and affordability; given the price point guests generally find the hotel good value despite some service/cleanliness trade-offs.
- Food and Beverage7.0
Breakfast experiences vary: several guests praise a plentiful, varied breakfast while others call it bad or complain about long lines and crowding—overall slightly above average.
- Overall Experience8.2
Overall sentiment is mixed but leans positive due to helpful staff, good value, parking and generally comfortable rooms; significant negatives (cleanliness and noise/safety concerns) temper the experience but do not fully negate the positives.
Guest reviews
Very comfortable everything I liked
Very comfortable everything I liked
All good
very clean room and public areas. breakfast options were kept well stocked and variety was good. staff were helpful especially at check out when requesting a taxi.
very clean room and public areas. breakfast options were kept well stocked and variety was good. staff were helpful especially at check out when requesting a taxi.
bottom sheet on our king bed did not stay tucked in. minor irritation.
Friendly staff, comfortable rooms.
Friendly staff, comfortable rooms.
Too much noise from the street. Hard time to sleep.
The staff at the front desk Caroline was super helpful and friendly. The breakfast was delicious with a lot of choices.
The staff at the front desk Caroline was super helpful and friendly. The breakfast was delicious with a lot of choices.
The location is convenient but it is close to 2 hospitals so can sometimes be a bit noisy
Nothing horrific and disgusting
Nothing horrific and disgusting
The worst staff I’ve ever experienced EVER worldwide