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Madrid, ES
Boutique Urban Madrid Serrano
Diego De Leon 10
3 stars · Guest score 7.3/10
About this hotel
Spacious Accommodation in the Heart of Madrid Independent Kitchenette and Air-Conditioned Rooms These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay. Modern Amenities: Internet and Laundry Facilities The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience. Explore Salamanca District with Ease Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital. Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.
Facilities
- Parking
All 22 facilities
- WiFi available
- Free WiFi
- Air conditioning
- Heating
- Lift / Elevator
- Packed lunches
- Non-smoking throughout
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Screens / Barriers between staff and guests for safety
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM – 11:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.1
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
- Service8.6
Staff is friendly but service issues noted with reception handling guest complaints.
- Location8.6
Consistently highlighted as a major positive aspect of the stay.
- Room Quality7.1
Complaints about uncomfortable beds and inadequate heating prevalent.
- Amenities6.6
Lack of advertised amenities such as parking and defective heating issues.
- Value for Money7.6
Value perceived as fair given location but noted issues with overall quality affecting perception.
- Food and Beverage5.1
Negative feedback on breakfast timing and lack of cleaning dishes.
- Overall Experience7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
Guest reviews
Spacious, bright, ventilated room, good bed, good air conditioning, comfortable bathroom with bidet, good shower with good temperature and pressure. It has a kitchenette, but lacks plates, cutlery, and glasses for two people.
Spacious, bright, ventilated room, good bed, good air conditioning, comfortable bathroom with bidet, good shower with good temperature and pressure. It has a kitchenette, but lacks plates, cutlery, and glasses for two people.
The sheets, very short, kept coming off all the time.
THE ACCOMMODATION IS OF GOOD SIZE, PLUS THE STAFF IS VERY FRIENDLY AND AVAILABLE, READY TO ANSWER ANY QUESTIONS AND LOOK FOR SOLUTIONS TO ANY PROBLEMS THAT HAVE BEEN POSED TO THEM
THE ACCOMMODATION IS OF GOOD SIZE, PLUS THE STAFF IS VERY FRIENDLY AND AVAILABLE, READY TO ANSWER ANY QUESTIONS AND LOOK FOR SOLUTIONS TO ANY PROBLEMS THAT HAVE BEEN POSED TO THEM
SEE A BIT THE PRICE IN RELATION TO THE CITIZEN'S STANDARD OF LIVING
Location
Location
The room had a bad smell.
Location
Location
It's a bit old
The staff is not educated and rude, unprofessional
The staff is not educated and rude, unprofessional
The bed is uncomfortable and the pillows as well
The attention of the staff was the best.
The attention of the staff was the best.