Nearby Attractions & Vibe
Great location with easy access to Puerto Vallarta spots and beaches, enhanced by charming decor and city views.
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Puerto Vallarta, MX
Hotel Casa Dona Susana by Los Arcos
Manuel M Dieguez No 171
3 stars · Guest score 8.4/10
About this hotel
Rooftop Pool and Bar Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar. Concierge Services and Currency Exchange Experience personalized assistance with concierge services and the convenience of on-site currency exchange. Terrace Solarium with Panoramic City View Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city. Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.
Highlights
Service & Comfort
Concierge assistance and attentiveness noted by guests, with smooth check-in and comfortable stays.
Rooftop & Dining Features
Rooftop pool and bar offer panoramic city views and enjoyable lounge moments, with on-site dining and terrace space.
Facilities
- Swimming pool
- Outdoor pool
- Rooftop pool
All 32 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Garden
- Lift / Elevator
- Tour desk
- Solarium
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Concierge service
- Adult only
- Sun umbrellas
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Contactless check-in/check-out
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Process in place to check health of guests
- 24-hour security
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.3
Some rooms were dated and needed updating.
- Service9.1
Some polite staff interactions, but negative experience during checkout.
- Location9.3
Great location and easy access to beach facilities.
- Room Quality7.8
Mixed reviews; some rooms are very dated.
- Amenities8.8
Good access to pool and beach, though breakfast was lacking.
- Value for Money8.7
The rate seemed fair, but service expectations were not met.
- Food and Beverage6.3
Serious health issues reported from all-inclusive dining.
- Overall Experience8.8
Charming experience overall but with notable issues.
Guest reviews
The hotel itself is small, but beautiful, inside and out. The huge tree that makes its way up the staircase to the wonderful rooftop pool area is amazing. We were pleasantly surprised the rooftop bar was open, as we were told it wouldn't be. Staff was great, and walking to Los Arcos Beach Resort for food was easy.
The hotel itself is small, but beautiful, inside and out. The huge tree that makes its way up the staircase to the wonderful rooftop pool area is amazing. We were pleasantly surprised the rooftop bar was open, as we were told it wouldn't be. Staff was great, and walking to Los Arcos Beach Resort for food was easy.
Pools open at 10am, which is a bit late for some. Had to get my room key cards reprogrammed a number of times.
Me gustó el trato y la limpieza
Me gustó el trato y la limpieza
La comida
La comida
Todo me gusta
No me gusto
No me gusto
La comida, el ambiente, la habitación, la cama incómoda,