Puerto Vallarta Location
Situated in a vibrant neighborhood, close to local attractions and offering a lively atmosphere for exploring the city.
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Puerto Vallarta, MX
Hotel Casa Dona Susana by Los Arcos
Manuel M Dieguez No 171
3 stars · Guest score 8.4/10
About this hotel
Rooftop Pool and Bar Enjoy stunning views of Puerto Vallarta while lounging by the rooftop pool or sipping cocktails at the bar. Concierge Services and Currency Exchange Experience personalized assistance with concierge services and the convenience of on-site currency exchange. Terrace Solarium with Panoramic City View Relax and unwind on the terrace solarium while taking in breathtaking panoramic views of the city. Book your stay at Casa Doña Susana for an unforgettable adults-only retreat in Puerto Vallarta.
Highlights
Personalized Guest Service
Enjoy dedicated concierge services and on-site currency exchange to enhance your comfort and convenience.
Rooftop Pool & Bar
Relax by the rooftop pool or unwind with cocktails at the bar, all while taking in stunning city views.
Facilities
- Swimming pool
- Outdoor pool
- Rooftop pool
All 32 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Terrace
- Garden
- Lift / Elevator
- Tour desk
- Solarium
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Concierge service
- Adult only
- Sun umbrellas
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Contactless check-in/check-out
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Process in place to check health of guests
- 24-hour security
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.3
Some rooms were dated and needed updating.
- Service9.1
Some polite staff interactions, but negative experience during checkout.
- Location9.3
Great location and easy access to beach facilities.
- Room Quality7.8
Mixed reviews; some rooms are very dated.
- Amenities8.8
Good access to pool and beach, though breakfast was lacking.
- Value for Money8.7
The rate seemed fair, but service expectations were not met.
- Food and Beverage6.3
Serious health issues reported from all-inclusive dining.
- Overall Experience8.8
Charming experience overall but with notable issues.
Guest reviews
Good quality food, adult-only hotel concept, very quiet for relaxation. ALL staff very friendly, from arrival to departure.
Good quality food, adult-only hotel concept, very quiet for relaxation. ALL staff very friendly, from arrival to departure.
Everything clean, good attention from the staff
Everything clean, good attention from the staff
All good
Nice
Nice
The restaurant on the rooftop was not open
Excellent location, very beautiful beach, very good attention from the staff
Excellent location, very beautiful beach, very good attention from the staff
The bathroom space could be improved as it was small
The food, the friendliness of the reception staff, and most of the staff
The food, the friendliness of the reception staff, and most of the staff
Some waiters in the restaurant do not provide regular table service