Shenzhen Neighborhood
Located in Shenzhen, the hotel offers easy access to local attractions and a vibrant city atmosphere.
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Shenzhen, CN
Kempinski Hotel Shenzhen China
Hai De San Dao Hou Hai Bin Rd
5 stars · Guest score 8.4/10
About this hotel
Recreational Amenities : Indulge in the health club, indoor pool, and sauna for the perfect relaxation. Dining Experience : Enjoy exquisite meals at Seasons Restaurant or opt for 24-hour room service for convenience. Luxurious Accommodation : Unwind in one of the 383 air-conditioned rooms with Smart TVs and premium bedding. Book your stay at Kempinski Hotel Shenzhen China for a luxurious and relaxing experience.
Highlights
Exceptional Service
Enjoy personalized service and comfortable accommodations with smart amenities and premium bedding.
Luxurious Amenities
Relax in the indoor pool, sauna, and health club, or indulge in exquisite dining at Seasons Restaurant or via 24-hour room service.
Facilities
- Free self parking
All 27 facilities
- Elevator
- Fitness facilities
- ATM/banking
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Smoke-free property
- Wedding services
- Express check-in
- Tours/ticket assistance
- Airport transportation - pickup (surcharge)
- Ballroom
- Banquet hall
- Wheelchair-accessible on-site restaurant
- Accessible shuttle
- No accessible shuttle
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 12:00 PM
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
House rules
Pets
Pets not allowed
Pets
Service animals are exempt from fees/restrictions
General
Cashless transactions are available
Covid
Property does not offer onsite COVID-19 testing
Sustainability Certifications
EarthCheck
General
Professional property host/manager
Health & Safety
Property does not require health documentation at check-in
Pets
Service animals are allowed
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness10.0
Standard quality for this hotel tier.
- Service10.0
Great staff.
- Location10.0
Standard quality for this hotel tier.
- Room Quality10.0
Big spacious room and comfortable bed.
- Amenities10.0
Standard quality for this hotel tier.
- Value for Money10.0
Standard quality for this hotel tier.
- Food and Beverage10.0
Standard quality for this hotel tier.
- Overall Experience10.0
Standard quality for this hotel tier.
Guest reviews
Greatstaff. Big spacious room and comfortable bed
Greatstaff. Big spacious room and comfortable bed
I stayed at the same hotel 10 years ago, I found it was dated back then. With the recent visit, nothing was changed. Still feel very dated, although well maintained. My room was on the non-smoking floor. However, upon entering the room, there was a strong smell of cigarette smoke. The receptionist quickly re-assigned a new room without questions asked. The new room appeared to be clean without smoke smell. Unfortunately the 2nd night, I could smell the smoke again. My guess was someone was smoking and the smell traveled through the ventilation into my room.
I stayed at the same hotel 10 years ago, I found it was dated back then. With the recent visit, nothing was changed. Still feel very dated, although well maintained. My room was on the non-smoking floor. However, upon entering the room, there was a strong smell of cigarette smoke. The receptionist quickly re-assigned a new room without questions asked. The new room appeared to be clean without smoke smell. Unfortunately the 2nd night, I could smell the smoke again. My guess was someone was smoking and the smell traveled through the ventilation into my room.
Room windows cannot be opened and in side of room is a bit hot (27’C/81’F, Winter time). Since the hotel WiFi blocks VPN (L2TP) connection, I needed to use mobile roaming date to work while the staying.
Room windows cannot be opened and in side of room is a bit hot (27’C/81’F, Winter time). Since the hotel WiFi blocks VPN (L2TP) connection, I needed to use mobile roaming date to work while the staying.
I stay here a lot, great place
I stay here a lot, great place
Staff can be much friendlier! Hotel is beautiful
Staff can be much friendlier! Hotel is beautiful
One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.
One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.
the hotel is a bit old, staff and service are soso
the hotel is a bit old, staff and service are soso
this place for the dollar is hard to beat in Shenzhen.
this place for the dollar is hard to beat in Shenzhen.