Prime Location
Situated in the heart of Shenzhen, the hotel is within walking distance of Coco Park Shopping Center, Shenzhen City Hall, and other key attractions.
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Shenzhen, CN
Sheraton Shenzhen Futian Hotel
Great China International Exchange
5 stars · Guest score 8.2/10
About this hotel
Luxurious Accommodations Make yourself at home in one of the 290 guestrooms, each featuring minibars and LCD televisions. Enjoy entertainment with complimentary wired and wireless internet access and satellite programming. The private bathrooms offer deep soaking bathtubs and rainfall showerheads for a relaxing experience. Convenience and Events Featured amenities include complimentary wired internet access, a business center, and express check-in. With 86111 square feet of event space, including conference areas and meeting rooms, the hotel is perfect for hosting events. Free onsite self parking adds convenience to your stay. Prime Location Ideally located in Shenzhen, the hotel is centrally situated just a short walk from Coco Park Shopping Center and Shenzhen City Hall. Explore nearby attractions such as Shenzhen Concert Hall and Shenzhen Civic Center during your stay. To experience luxury and convenience in the heart of Shenzhen, book your stay at Sheraton Shenzhen Futian Hotel today!
Highlights
Comfort & Service
Enjoy luxurious accommodations with deep soaking bathtubs, rainfall showers, and complimentary internet, ensuring a relaxing and connected stay.
Distinctive Amenities
Take advantage of extensive event spaces, business facilities, and on-site dining options designed for convenience and enjoyment.
Facilities
- Free self parking
- Wheelchair-accessible pool
- Pool access ramp on site
- Outdoor pool - seasonal
All 54 facilities
- Elevator
- ATM/banking
- Shopping on site
- Conference space
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Meeting rooms
- Smoke-free property
- Wedding services
- Tours/ticket assistance
- Free wired internet
- 24-hour fitness facilities
- Housekeeping on request
- Shopping mall on site
- Proposal/romance packages available
- Banquet hall
- Reception hall
- LED light bulbs
- Recycling
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Well-lit path to entrance
- Stair-free path to entrance
- Vegetarian breakfast available
- Rooftop garden
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
- Front entrance ramp
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Concierge service
- Wheelchair accessible
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Front desk staff will greet guests on arrival at the property.
House rules
Pets
Pets not allowed
Pets
Service animals not allowed
Transportation
Car recommended
General
Cashless transactions are available
Covid
Property does not offer onsite COVID-19 testing
Children and extra beds
Children not allowed
Guest type
LGBTQ friendly
General
Professional property host/manager
Children and extra beds
No cribs (infant beds) available
Health & Safety
Property does not require health documentation at check-in
Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.5
Guests consistently mentioned cleanliness as a positive aspect.
- Service6.8
Service was mixed with some positive feedback but complaints about rudeness and unfriendliness.
- Location8.2
The hotel's location near public transport and key landmarks received positive mentions.
- Room Quality6.7
Guests had a varied experience with room quality, mentioning issues like old rooms and small beds.
- Amenities7.2
The amenities provided were satisfactory, though some guests noted issues like pool closure and lack of variety in dining.
- Value for Money6.9
Mixed reviews on value for money, with some guests feeling the price was high for the services.
- Food and Beverage6.6
Guests were dissatisfied with breakfast options and lack of vegetarian choices despite positive mentions of the restaurant.
- Overall Experience7.6
Most guests had a positive overall experience but had specific complaints about certain aspects of the hotel.
Guest reviews
Service was good and staff friendly. However my friend was coerced to provide good rating during check out. The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.
Service was good and staff friendly. However my friend was coerced to provide good rating during check out. The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.
Lovely staff and wonderful service
Lovely staff and wonderful service
I love this location when in the city, and they are so kind and friendly there
I love this location when in the city, and they are so kind and friendly there
for conference so ideal
for conference so ideal
a great place in the Heart of Sz
a great place in the Heart of Sz
spacious
spacious
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.
The hotel is so old and not very clean. Besides, the hotel is not accessible environment. The accessible entrance is blocked. I am so shocked how come a 5 star hotel will be like this. All rooms should be non-smoking but smoking smell is very strong in the corridor. I will not go to this hotel anymore.