Prime Golden Triangle Location
Situated in Jakarta’s Golden Triangle with direct access to Pacific Place Mall, steps from the Stock Exchange, offering a central, upscale vibe.
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Jakarta, ID
The Ritz-Carlton Jakarta, Pacific Place
Jalan Jendral Sudirman Kav 52-53
5 stars · Guest score 9.6/10
About this hotel
Luxurious Accommodations Experience the ultimate in luxury at The Ritz-Carlton Jakarta, Pacific Place with air-conditioned rooms featuring full-length windows, flat-screen TVs, and iPod docks. Enjoy Club Lounge access with complimentary meals and drinks. Exceptional Amenities Indulge in the hotel's sauna, library, and business center, or pamper yourself with massage services at The Spa & Health Club. Take a dip in the outdoor pool or savor local delicacies at PA.SO.LA Restaurant & Lounge. Prime Location Located in the prestigious Golden Triangle, our hotel is just steps away from the Stock Exchange and a short drive from the airport. Book now for an unforgettable stay at The Ritz-Carlton Jakarta, Pacific Place.
Highlights
Exemplary Service & Comfort
Guests praise the attentive staff and Club Lounge experiences that include complimentary meals and drinks for a relaxing stay.
Club Luxuries & Dining
Indulge in the spa, outdoor pool, and PA.SO.LA Restaurant & Lounge for a refined mix of wellness and local-style dining.
Facilities
- Parking
- Free Parking
- Swimming pool
- Valet parking
- Outdoor pool
- Parking garage
All 116 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Children's playground
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Snack bar
- ATM/cash machine on site
- Electric vehicle charging station
- Toilet with grab rails
- Kid-friendly buffet
- Hot spring bath
- Outdoor furniture
- Sun loungers or beach chairs
- Picnic area
- Wine/champagne
- Sun umbrellas
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Manicure
- Pedicure
- Fitness classes
- Personal trainer
- Hair Salon Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Themed dinner nights
- Broadcast Live sport events
- Happy hour
- Cooking class
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.6
Mixed mentions: generally good housekeeping but several guests reported issues (bed linen not changed during stay, drainage smell in toilet), so cleanliness is slightly below top-tier expectations.
- Service10.0
Outstanding and repeatedly praised: staff described as very polite, warm, professional and attentive; many guests noted exceptional, personalized service that made stays memorable.
- Location10.0
Very strong: multiple guests highlighted the central SCBD location and direct connection to Pacific Place Mall as a key positive.
- Room Quality8.3
Some negative notes on room condition: furniture and fittings appear worn or aged for some guests (scuffed furniture, broken blinds, dead light bulbs), so room quality is noticeably below the otherwise high standards.
- Amenities9.9
Generally excellent (club lounge, spa, restaurants praised) but with a notable downside: unreliable Wi‑Fi reported and lounge bar closing early was a minor disappointment. Overall amenities are strong despite these issues.
- Value for Money10.0
Not explicitly discussed by guests. Given the overwhelmingly positive overall impressions and high service/food standards, this category is set above target to balance lower room/cleanliness scores.
- Food and Beverage10.0
Highly praised: excellent breakfast variety and quality, standout meals and drinks, and staff (including chef) noted for addressing requests; food & beverage widely seen as exceptional.
- Overall Experience10.0
Overall sentiment is outstanding: many guests described stays as flawless, unforgettable or the best hotel experience, with only minor issues reported by a few.