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Shanghai, CN
Swissôtel Grand Shanghai
1 Yu Yuan Road
5 stars · Guest score 9/10
About this hotel
Luxurious Accommodation Options The 467 contemporary-designed rooms and suites at Swissotel Grand Shanghai offer a choice of six accommodation options, all with complimentary in-room Wi-Fi and amenities tailored to guests' needs. Dining Excellence Indulge in international cuisine at the hotel's two restaurants. Cafe Swiss serves regional, Swiss, and international dishes in a relaxed setting, while the Flow Lounge & Bar is perfect for afternoon tea and evening drinks with soothing music. Premium Facilities Relax and rejuvenate with a fully equipped gym, heated indoor pool, private Jacuzzi, sauna, and health club & spa. The hotel also boasts comprehensive conference & banquet facilities, including elegant ballrooms and function rooms for business and social events. Experience luxury and convenience at Swissotel Grand Shanghai - book your stay now!
Facilities
- Parking
- Swimming pool
- Private parking
- Parking garage
- Indoor pool
All 59 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Sauna
- Dry cleaning
- Currency exchange
- Non-smoking throughout
- Daily housekeeping
- Concierge service
- Wheelchair accessible
- Kid meals
- ATM/cash machine on site
- Toilet with grab rails
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Mobile app for room service
Check-in & checkout
- Check-in
- 03:00 PM – 11:30 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.5
The hotel appears clean, but some guests felt the hotel was old and needed refurbishment.
- Service8.5
Service was reported as cold and unhelpful by some guests, but other guests praised the friendliness of some staff.
- Location10.0
Exceptional location with convenience and access to attractions and dining options nearby.
- Room Quality8.5
Rooms were described as spacious but some complaints about noise and maintenance issues.
- Amenities9.5
Amenities such as the wellness center and breakfast options were well-rated.
- Value for Money9.0
Overall value was decent, though some guests felt the prices for certain services were high.
- Food and Beverage8.5
Variety at breakfast was mentioned positively, but some issues with the setup and coffee quality.
- Overall Experience9.5
Overall experience was positive, but certain areas need improvement.
Guest reviews
Good location and it is near my office. Room is clean and big.
Good location and it is near my office. Room is clean and big.
Hotel's wifi connection is not good
反應房間問題服務人員第一時間有做出處理
反應房間問題服務人員第一時間有做出處理
雖然反應房間問題有處理，不過後續跟進沒做好。 前台一位小姐說話態度很差，不是這種高級酒店該有的服務
location and room size
location and room size
the pillow is too soft