Nearby Attractions & Vibe
Great accessibility with MTR nearby and the Queen’s Road West location offers urban energy and harbour views.
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Hong Kong, HK
Jen Hong Kong by Shangri-La
508 Queens Road West
4 stars · Guest score 8.6/10
About this hotel
Luxurious Accommodation with Breathtaking Views Rooftop Pool and Fully-Equipped Gym Indulge in a 16-metre rooftop pool offering stunning vistas of Victoria Harbour and a modern gym to keep up with your fitness routine. Café Malacca - A Culinary Delight Savor the flavors of Malaysian and Singaporean street-style cuisine at Café Malacca, a Bib Gourmand restaurant listed in the Michelin Guide 2014. Book your stay at JEN Hong Kong by Shangri-La today to experience elegance, convenience, and exceptional service.
Highlights
Service & Comfort
Warm, attentive staff praised for their friendliness and helpfulness, ensuring a smooth stay.
Distinctive Amenities & Dining
Rooftop pool with harbour vistas and Café Malacca’s Michelin-listed Bib Gourmand-inspired street-style cuisine.
Facilities
- Parking
- Swimming pool
- Private parking
- Outdoor pool
- Outdoor pool - seasonal
- Pool with view
- Rooftop pool
All 48 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Concierge service
- Toilet with grab rails
- Emergency cord in bathroom
- Staff adhere to local safety protocols
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- 24-hour security
- Security alarm
Check-in & checkout
- Check-in
- 03:00 PM – 11:30 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.1
Mostly clean with some reviews noting a need for a makeover.
- Service9.0
Staff received consistent praise for being friendly and helpful.
- Location9.1
Great accessibility and close proximity to MTR station.
- Room Quality8.0
Rooms were generally comfortable, but some needed upgrades.
- Amenities8.6
Good amenities, though some offered during renovation were unavailable.
- Value for Money8.5
Fair value considering the location and service quality.
- Food and Beverage9.1
High-quality breakfast and good dining options nearby.
- Overall Experience8.5
Overall positive experiences with minor issues.
Guest reviews
Relatively spacious room for HK. Clean and cozy. Delicious food❤️. Great location.
Relatively spacious room for HK. Clean and cozy. Delicious food❤️. Great location.
It’s under renovation. The counter is up on 28th floor and small. It’s not bad, just a bit inconvenient.
Location (perfect for HKU related trip) The pool and amazing views! Attention to details in the rooms Gave me a bday cake on my bday
Location (perfect for HKU related trip) The pool and amazing views! Attention to details in the rooms Gave me a bday cake on my bday
Very pleaseant stay with comfortable room and excellent service. Assistant manager Mr. Kwan (Gilbert) was extremely thoughtful and helpful.
Very pleaseant stay with comfortable room and excellent service. Assistant manager Mr. Kwan (Gilbert) was extremely thoughtful and helpful.