Prime Manhattan Location
Steps from Madison Square Garden and close to the 28th Street subway station, offering easy access to popular attractions.
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New York, US
DoubleTree by Hilton Hotel New York City - Chelsea
128 West 29th Street
4 stars · Guest score 7.3/10
About this hotel
Convenient Location Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan. Modern Amenities Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center. Dining and Relaxation Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening. Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.
Highlights
Comfort & Convenience
Enjoy modern amenities like flat-screen TVs, free WiFi, and a fitness center to enhance your stay.
Dining & Relaxation
Savor American cuisine at Chelton's Bar and Grille or unwind with a cocktail in the lounge.
Facilities
- Parking
- Accessible parking
- Parking garage
All 46 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Shared lounge/TV area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Vending machine - drinks
- Outdoor furniture
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Face masks for guests available
- Delivered food - securely covered
Check-in & checkout
- Check-in
- 04:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness6.9
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
- Service8.3
The staff, particularly Romaine, were frequently noted as friendly and helpful.
- Location8.9
Numerous reviews highlighted the excellent location, close to major attractions and transport.
- Room Quality6.3
Rooms were reported as small and old, with some issues related to comfort.
- Amenities6.9
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
- Value for Money6.8
Guests felt that the price was high considering the condition of the hotel and amenities.
- Food and Beverage6.9
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
- Overall Experience7.3
The overall stay was positive, despite some complaints.
Guest reviews
Location and water at reception given
Location and water at reception given
The lifts
Nothing
Nothing
Everything
Location
Location
Very small room. Bed too small for two people
Location and town
Location and town
Air conditioning
Room wasn't available at check-in, had to wait an additional 30 minutes and basically begged the front desk staff to let me into the room. Terrible elevators, two small ones for so many floors. Took forever to get an elevator, I took the stairs most times to avoid the wait.
Staff availability
Staff availability
Only two elevators for 27 floors (including the use by the staff) Room and especially bathroom tiny for three people