Prime Uptown Location
Situated in Houston’s Uptown District, steps from the Galleria Mall for shopping and dining convenience.
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Houston, US
Aloft by Marriott Houston by the Galleria
5415 Westheimer Road
3 stars · Guest score 7.2/10
About this hotel
Prime Location in Uptown District : Situated in the heart of Houston's Uptown District and just a stone's throw away from the renowned Galleria Mall, our environmentally-friendly hotel offers a prime location for both leisure and business travelers. Modern Amenities : Each pet-friendly room is equipped with a 42" flat-screen TV, work desk, and ergonomic chair for your comfort. The private bathroom boasts a luxurious walk-in shower and premium bath products, ensuring a relaxing stay. Vibrant Social Spaces : Experience our vibrant WXYZ lounge with a full bar, a well-equipped fitness center, and the lively Re-Mix lounge. Start your day with a health-conscious breakfast at the 24-hour Re:Fuel before exploring Houston's top attractions. Book your stay now for a memorable experience in Houston!
Highlights
Friendly Service Focus
Staff are noted as friendly and helpful, with emphasis on guest comfort during your stay.
Vibrant Social & Dining
Enjoy the WXYZ lounge, full bar, fitness center, and 24-hour Re:Fuel for a quick, health-conscious start.
Facilities
- Parking
- Swimming pool
- Outdoor pool
- Parking garage
- Outdoor pool - seasonal
- Heated pool
- Indoor pool
- Pet bowls
All 51 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Room service
- Business center
- Heating
- Terrace
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Games room
- Billiards
- Non-smoking throughout
- Designated smoking area
- Shared lounge/TV area
- Board games/puzzles
- Minimarket on site
- Allergy-free room
- Snack bar
- ATM/cash machine on site
- Outdoor furniture
- Outdoor fireplace
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
Check-in & checkout
- Check-in
- 03:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.9
There were complaints about cleanliness, including dead roaches in the room.
- Service8.4
Most staff were friendly and helpful; however, there were incidents of poor customer service.
- Location9.4
Guests appreciated the hotel's proximity to the mall and other amenities.
- Room Quality6.4
Many issues regarding room conditions, including non-working appliances and unpleasant odors.
- Amenities6.9
Renovations were ongoing, affecting the enjoyment of available amenities.
- Value for Money7.4
Guests felt the price was not justified due to the construction and service issues.
- Food and Beverage6.4
Limited comments on food quality were noted, with some dissatisfaction regarding breakfast.
- Overall Experience6.9
Overall guest experiences were mixed, primarily affected by construction and service issues.