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Mexico City, MX

Hotel Metropol

Luis Moya 39

4 stars · Guest score 8.5/10

About this hotel

Central Location in Mexico City Located on the tree-lined avenue of Luis Moya, Hotel Metropol is just a block away from the iconic Palace of Fine Arts, offering guests a vibrant and convenient stay in the heart of Mexico City. On-Site Dining Experience Indulge in a culinary journey with delicious authentic Mexican and international cuisine at our on-site restaurant. Enjoy a refreshing drink and live music at the Lobby Bar in the evenings, creating the perfect ambiance for relaxation. Comfortable Accommodation and Room Service Unwind in our cozy guestrooms after a busy day exploring the city and take advantage of our convenient room service. Wake up refreshed to explore the nearby cathedrals and colonial architecture, just steps away from the hotel. Book your stay at Hotel Metropol today for an unforgettable experience in Mexico City.

Highlights

Prime Downtown Location

Situated on Luis Moya avenue, just a block from the Palace of Fine Arts, offering easy access to Mexico City's cultural highlights.

Comfortable Guest Rooms

Relax in cozy accommodations with convenient room service, perfect for unwinding after exploring the city's historic sites.

On-Site Dining & Bar

Enjoy authentic Mexican and international cuisine at our restaurant, and unwind with drinks and live music at the Lobby Bar.

Facilities

Parking
Free Parking
Valet parking
Accessible parking
Parking garage

All 87 facilities

Fitness facilities
WiFi available
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Packed lunches
Spa/wellness center
Barber/beauty shop
Currency exchange
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shared lounge/TV area
Concierge service
Snack bar
Vending machine - drinks
Vending machine - snacks
Kid-friendly buffet
Wine/champagne
Sun umbrellas
Airport drop off
Airport pick up
Fruits
Spa/wellness center services
Beauty Services
Manicure
Pedicure
Hair Salon Services
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Mobile app for room service
Broadcast Live sport events
Pub crawls

Check-in & checkout

Check-in: 03:00 PM – 06:00 PM
Check-out: 01:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.6
Some reviews mentioned cleanliness issues in the bathrooms.
Service9.1
Multiple comments praised the staff's friendliness and attentiveness.
Location9.2
Repeatedly highlighted as excellent and close to attractions.
Room Quality8.1
Room quality received mixed reviews, with some positives and negatives.
Amenities8.1
The hotel is basic but functional with some amenities present.
Value for Money8.6
The pricing is seen as fair for what is offered, but some felt it was a bit high.
Food and Beverage8.6
The restaurant was well-rated, providing good service and quality food.
Overall Experience8.6
Generally positive experience with noted areas for improvement.

Guest reviews

The staff's attention and good to have parking included
The staff's attention and good to have parking included
During the day, there was noise from repairs being done
Victor · 9/10

Dario · 8/10

The attending staff is always willing to help. Clean and comfortable rooms. Close to many restaurants, public transportation, and tourist attractions
The attending staff is always willing to help. Clean and comfortable rooms. Close to many restaurants, public transportation, and tourist attractions
More TV channels were missing
NANCY ROCIO · 10/10

Edith · 8/10

The staff is clearly experienced, especially in the restaurant, which provides excellent service. The food is very good and fresh!
The staff is clearly experienced, especially in the restaurant, which provides excellent service. The food is very good and fresh!
My room was not ready. The cleaning lady kindly took care of it immediately. But the top sheet was dirty
Norma · 8/10

Great customer service
Great customer service
Very clean
Zuniga · 10/10

Among the things I liked the most was the kindness of the staff, both at the lobby and the person who cleaned the room. The services they offer as well, because we felt safe leaving our luggage there, and they arranged a taxi to the airport for us. The facilities looked clean and new. It was an excellent service and we felt comfortable in the room. The location is also perfect
Among the things I liked the most was the kindness of the staff, both at the lobby and the person who cleaned the room. The services they offer as well, because we felt safe leaving our luggage there, and they arranged a taxi to the airport for us. The facilities looked clean and new. It was an excellent service and we felt comfortable in the room. The location is also perfect
The taxi driver who picked us up from the airport was 5 minutes late, but it was a very rainy and traffic-heavy day. I saw a very small animal by a window, but maybe because it faced the outside. The cleanliness in general was excellent
Cristina · 10/10

The comfort of the beds
The comfort of the beds
Yaks · 9/10