Nearby Attractions & Vibe
Set on Frankton Road with lake and mountain vistas, easy access to Queenstown’s sights and central areas.
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Queenstown, NZ
Swiss-Belsuites Pounamu Queenstown
110 Frankton Road
5 stars · Guest score 8.8/10
About this hotel
Luxurious Accommodation with Breathtaking Views Swiss-BelSuites Pounamu Queenstown offers upscale lodging with panoramic lake and mountain vistas. The property boasts modern amenities such as complimentary WiFi and free phone calls worldwide. State-of-the-Art Apartments The 1 and 2-bedroom apartments feature top-notch entertainment systems, full kitchens, and plush en suite bathrooms. Enjoy under-floor heating, cozy gas fireplaces, and ski lockers for a hassle-free stay. Convenient Facilities and Eco-Friendly Design From well-equipped studios to environmentally responsible practices, Pounamu Apartments ensure a comfortable stay. Benefit from covered parking, laundry services, and proximity to Queenstown's attractions and outdoor adventures. Book now to experience luxury and convenience at Swiss-BelSuites Pounamu Queenstown!
Highlights
Service & Comfort
Staff are repeatedly described as lovely and friendly, with clean rooms and thoughtful touches enhancing every stay.
Amenities & Dining
Spa pool, under-floor heating, heated floors and in-room kitchen options offer a luxurious, convenient retreat.
Facilities
- Parking
- Private parking
- Accessible parking
- Parking garage
All 60 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Heating
- Family rooms
- Hiking
- Laundry
- Luggage storage
- Fax/photocopying
- Tour desk
- Golf course
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Car hire
- Dry cleaning
- Skiing
- Breakfast in the room
- Massage services
- Ski storage
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Toilet with grab rails
- Ski equipment hire on site
- Picnic area
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Bike tours
Check-in & checkout
- Check-in
- 02:00 PM – 08:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.6
Generally reported as clean in several reviews (e.g., 'Comfy and clean'), but isolated issues noted (a guest found a box of old packets), so cleanliness is slightly below the target overall.
- Service9.3
Staff repeatedly described as lovely and friendly; easy parking and helpfulness mentioned, supporting an above-target service score.
- Location9.6
Consistently praised for proximity to town, stunning lake/mountain views and easy access to bus/central area, so location rates very highly.
- Room Quality7.0
Multiple comments about tired rooms, visible wear and broken fixtures, uncomfortable beds (split singles felt in middle) and small/dated fittings — room quality is notably reduced.
- Amenities9.0
Positive mentions of spa pool, heated floors, underground parking and kitchenette facilities; some drawbacks (no lift, shared laundry), but overall amenities are a strong point.
- Value for Money8.7
Mixed to slightly negative sentiment: several guests called the property overpriced and criticised extra charges (e.g., $10/day parking), so value is marginally below top-tier expectation.
- Food and Beverage8.8
Standard quality for this hotel tier (food and beverage not substantively discussed in reviews; a small mention of complimentary fridge items).
- Overall Experience9.4
Overall impression is very positive — many guests highlight stunning views, convenient location, comfort and enjoyable amenities (spa/pool, fireplace), leading to a strong overall experience score.