Prime Queenstown Location
Enjoy close proximity to local attractions and outdoor adventures, immersing yourself in the vibrant neighborhood vibe.
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Queenstown, NZ
Swiss-Belsuites Pounamu Queenstown
110 Frankton Road
5 stars · Guest score 8.8/10
About this hotel
Luxurious Accommodation with Breathtaking Views Swiss-BelSuites Pounamu Queenstown offers upscale lodging with panoramic lake and mountain vistas. The property boasts modern amenities such as complimentary WiFi and free phone calls worldwide. State-of-the-Art Apartments The 1 and 2-bedroom apartments feature top-notch entertainment systems, full kitchens, and plush en suite bathrooms. Enjoy under-floor heating, cozy gas fireplaces, and ski lockers for a hassle-free stay. Convenient Facilities and Eco-Friendly Design From well-equipped studios to environmentally responsible practices, Pounamu Apartments ensure a comfortable stay. Benefit from covered parking, laundry services, and proximity to Queenstown's attractions and outdoor adventures. Book now to experience luxury and convenience at Swiss-BelSuites Pounamu Queenstown!
Highlights
Comfort and Service
Experience personalized service and modern amenities designed to ensure a relaxing and hassle-free stay.
Luxury Apartments and Amenities
Relax in spacious apartments with full kitchens, cozy fireplaces, and enjoy eco-friendly practices and convenient facilities.
Facilities
- Parking
- Private parking
- Accessible parking
- Parking garage
All 60 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Heating
- Family rooms
- Hiking
- Laundry
- Luggage storage
- Fax/photocopying
- Tour desk
- Golf course
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Car hire
- Dry cleaning
- Skiing
- Breakfast in the room
- Massage services
- Ski storage
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Toilet with grab rails
- Ski equipment hire on site
- Picnic area
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Bike tours
Check-in & checkout
- Check-in
- 02:00 PM – 08:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.6
Generally reported as clean in several reviews (e.g., 'Comfy and clean'), but isolated issues noted (a guest found a box of old packets), so cleanliness is slightly below the target overall.
- Service9.3
Staff repeatedly described as lovely and friendly; easy parking and helpfulness mentioned, supporting an above-target service score.
- Location9.6
Consistently praised for proximity to town, stunning lake/mountain views and easy access to bus/central area, so location rates very highly.
- Room Quality7.0
Multiple comments about tired rooms, visible wear and broken fixtures, uncomfortable beds (split singles felt in middle) and small/dated fittings — room quality is notably reduced.
- Amenities9.0
Positive mentions of spa pool, heated floors, underground parking and kitchenette facilities; some drawbacks (no lift, shared laundry), but overall amenities are a strong point.
- Value for Money8.7
Mixed to slightly negative sentiment: several guests called the property overpriced and criticised extra charges (e.g., $10/day parking), so value is marginally below top-tier expectation.
- Food and Beverage8.8
Standard quality for this hotel tier (food and beverage not substantively discussed in reviews; a small mention of complimentary fridge items).
- Overall Experience9.4
Overall impression is very positive — many guests highlight stunning views, convenient location, comfort and enjoyable amenities (spa/pool, fireplace), leading to a strong overall experience score.
Guest reviews
The view was good. Beautiful scenery.
The view was good. Beautiful scenery.
Noisy neighbours upstairs. Sounds like elephants are walking up and down. Don't get a ground floor unit here. The hotel didn't clean the room properly. Left the dishes rubbish laying around. Remotes didn't work. Toilet is leaking and dripping water.
The stairs 🤣
Parking is the only thing we can be happy about.
Parking is the only thing we can be happy about.
Even though we specifically requested a lake view room, we were given a mountain-facing one on the lower level, where we were facing the wall. The blinds given to the large windows were very much privacy less as the outsiders can view your room easily. Another NZ$ 50 would have given us a far better facility, which we experienced in Queenstown. Then again the breakfast, they said continental, just a loaf of bread, cornflakes, a couple of fruits, milk, and juices. Most of them we didn't even use. Not at all worth the money we paid for it.