Hotel Portonovo Plaza Malecon

Avenida Mexico, 1125 Colonia 5 de Diciembre

3 stars · Guest score 7.5/10

About this hotel

Luxurious Amenities Hotel Portonovo Plaza Malecon is a downtown gem in Puerto Vallarta offering an outdoor pool, terrace, gym, and business center for guests to enjoy. Comfortable Accommodations Rooms at the Portonovo Plaza Hotel boast soundproof windows, private bathrooms, WiFi, and cable TV, ensuring a cozy and relaxing stay for all visitors. Perfect Location Just a stone's throw away from the vibrant Malecon Boardwalk and a minute's walk to the beach, Hotel Portonovo offers the ideal base to explore the lively vendors, artists, and street performers of Puerto Vallarta. Ready to experience the perfect blend of luxury and convenience at Hotel Portonovo Plaza Malecon? Book your stay now!

Facilities

Swimming pool
Outdoor pool
Pool with view
Rooftop pool

All 33 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Sun loungers or beach chairs
Sun umbrellas
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Key card access

Check-in & checkout

Check-in: 03:00 PM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness6.7
Mention of dust and issues due to remodeling affecting the overall cleanliness.
Service7.7
Mixed sentiments regarding staff responsiveness and check-in experience.
Location9.7
Multiple mentions of the great location near the malecon and central areas.
Room Quality6.7
References to maintenance issues, small rooms, and some dissatisfaction.
Amenities5.7
Pool and other amenities under renovation, resulting in limited options.
Value for Money7.2
Expectation of better services and facilities at the given price.
Food and Beverage8.7
Positive remarks about the breakfast quality.
Overall Experience7.7
Overall mixed feelings with significant issues impacting experience.

Guest reviews

Alan Fabian · 10/10

BREAKFAST WAS TERRIBLE VERY LITTLE VARIETY I WENT DOWN FOR BREAKFAST AT 10 AM AND THERE WAS ALMOST NOTHING LEFT THE STAFF TOLD ME IT WAS BECAUSE A GROUP HAD LEFT EARLY AND THINGS RAN OUT
BREAKFAST WAS TERRIBLE VERY LITTLE VARIETY I WENT DOWN FOR BREAKFAST AT 10 AM AND THERE WAS ALMOST NOTHING LEFT THE STAFF TOLD ME IT WAS BECAUSE A GROUP HAD LEFT EARLY AND THINGS RAN OUT
THERE IS NO INTERNET IN THE ROOM AND THE TV CABLE IS TERRIBLE WE COULDN'T CHANGE THE CHANNEL, WE TALKED TO THE STAFF AND THEY COULDN'T HELP US EITHER
Ruth · 3/10

Regular
Regular
They did not provide the necessary supplies Room cleaning was very late The screen had no service when we arrived Until the next day
Hernandez · 4/10

Lupita · 8/10

Vargas · 9/10

All services very good
All services very good
I have no opinion
Blas · 10/10

Good location and breakfast
Good location and breakfast
No washcloths
stephen · 8/10

Everything excellent and clean
Everything excellent and clean
Everything very good
Isabel Cristina · 9/10