Edinburgh, GB

Cumberland Hotel

1 West Coates

3 stars · Guest score 7.4/10

About this hotel

Historic Charm and Modern Comforts The Cumberland Hotel, nestled in Edinburgh’s West End, offers a blend of historic charm and modern comforts. Set in elegant Victorian buildings, the hotel boasts original features and spacious rooms, each equipped with a TV and tea/coffee facilities. Relaxing Lounges and Outdoor Spaces Guests can unwind in the residents' lounge or enjoy a drink in the hotel's two bars or beer gardens. With attractive grounds, the hotel provides serene outdoor spaces for relaxation. Convenient Location and Easy Access Conveniently located near Princes Street and Edinburgh Airport, the hotel also offers easy access to key attractions with a bus stop just outside. Whether visiting for business or leisure, Cumberland Hotel provides a comfortable stay with its proximity to major venues and transportation links. Book your stay at Cumberland Hotel for a memorable Edinburgh experience!

Highlights

Location and Access

Nestled in Edinburgh’s West End, near Haymarket with a bus stop outside for easy city access and proximity to Princes Street.

Welcoming Service

Friendly staff and comfortable lounges create a relaxed stay, with guests noting helpful service throughout.

Distinctive Spaces & Dining

Historic charm in elegant Victorian buildings, two bars with gardens, and serene outdoor spaces for drinks and downtime.

Facilities

  • Parking
  • Private parking
  • Accessible parking
All 43 facilities
  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Heating
  • Family rooms
  • Garden
  • Express check-in/check-out
  • Bar
  • Fax/photocopying
  • Golf course
  • Facilities for disabled guests
  • Non-smoking throughout
  • Sun terrace
  • Private check-in/check-out
  • Daily housekeeping
  • Designated smoking area
  • Shared lounge/TV area
  • Special diet menus - on request
  • Toilet with grab rails
  • Lower bathroom sink
  • Emergency cord in bathroom
  • Outdoor furniture
  • Wine/champagne
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Key access
  • CCTV outside property
  • CCTV in common areas
  • Broadcast Live sport events

Check-in & checkout

Check-in
03:00 PM – 11:30 PM
Check-out
11:00 AM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

  • Cleanliness6.6

    Several reviews mention cleanliness issues, such as dust and hair on the bathroom floor and unreliable hot water.

  • Service8.5

    The staff is consistently described as friendly and helpful.

  • Location8.6

    Conveniently located near Haymarket and bus stops for easy access to the city center and airport.

  • Room Quality7.5

    Rooms generally clean but soft mattresses may not suit everyone; some show signs of wear.

  • Amenities7.0

    Basic amenities met expectations but some items like the breakfast buffet were inadequate.

  • Value for Money7.0

    Reasonable for Edinburgh prices but overall quality reflects a low star rating.

  • Food and Beverage6.6

    Breakfast offerings were limited and often ran out, indicating a need for improvement.

  • Overall Experience7.4

    Mixed reviews reflecting both enjoyment and areas for improvement, particularly in cleanliness and amenities.

Guest reviews

Aftab · 3/10

No towels were in room, amount sockets were poor, didn’t serve food. Bed was not comfortable . Won’t stay there again,

No towels were in room, amount sockets were poor, didn’t serve food. Bed was not comfortable . Won’t stay there again,

No towels were in room, amount sockets were poor, didn’t serve food. Bed was not comfortable . Won’t stay there again

Bob · 3/10

Nothing

Nothing

Staff so not helpful

Dean · 1/10

Where in Edinburgh it is - very close to the centre

Where in Edinburgh it is - very close to the centre

You had to pay extra for parking, I know Edinburgh is expensive to park, but £15 a day is ridiculous- in a wee car park out front!

Sheona · 6/10
Mark Honeyman · 8/10

Building from outside is good

Building from outside is good

Try asking for a fork. They literally look at you and say we can't give you any "silverware" Tried to hand me a cardboard knife to eat a pod noodle with. Then ended up with a teaspoon.

Thomas · 1/10

The staff was lovely. Everybody we encountered was kind and polite. We ordered traditional breakfast and it was alright. There was a good selection of other morning foods in the buffet as well like toast, jams, yogurt etc.. I think the value for money is good. Also, the hotel is in a great location.

The staff was lovely. Everybody we encountered was kind and polite. We ordered traditional breakfast and it was alright. There was a good selection of other morning foods in the buffet as well like toast, jams, yogurt etc.. I think the value for money is good. Also, the hotel is in a great location.

I think the room could have been cleaner, specially the bathroom. And overall the spaces look a bit worn out.

Markéta · 6/10
David · 9/10