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Gold Coast, AU
Mantra Crown Towers
5-19 Palm Avenue
5 stars · Guest score 7.9/10
About this hotel
Prime Location near Surfers Paradise Beach Just a short stroll from the famous Surfers Paradise Beach, Mantra Crown Towers offers spacious self-contained apartments with private balconies. Family-Friendly Amenities Entertainment abounds with a lagoon-style pool featuring a pirate ship and water slide, perfect for young guests. Additionally, there is a 15-metre indoor heated pool and a spa pool for relaxation. Deluxe Dining and Leisure Facilities Indulge in award-winning Thai cuisine at Chiangmai Thai restaurant or pamper yourself at the Calmer Therapies day spa. The resort also boasts a sauna, fitness centre, and the convenience of fully equipped kitchens in the apartments. Experience the best of the Gold Coast at Mantra Crown Towers - book your stay now for a memorable beachside getaway!
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Indoor pool
- Kids' pool
All 31 facilities
- Non-smoking rooms
- Air conditioning
- Fitness center
- Family rooms
- Garden
- BBQ facilities
- Lift / Elevator
- Hot tub/Jacuzzi
- Children's playground
- Sauna
- Massage services
- Games room
- Non-smoking throughout
- Shuttle service (additional charge)
- Grocery deliveries
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Invoice provided
- Property cleaned by professional cleaning companies
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness4.5
Multiple reviews note serious cleanliness problems: mouldy curtains, dirty hallways, scuffed walls, dusty vents, showers with sand, grey laundry and reports calling the place 'disgustingly unclean'.
- Service8.8
Service is repeatedly described positively (staff were great, helpful restaurant staff); overall service seen as a strength despite other issues.
- Location9.3
Many mentions of excellent location: tram stop outside, close to beach, shops and attractions; views praised from apartments.
- Room Quality6.5
Rooms/apartments are spacious and offer good views, but several comments note tired furniture, scuffs, variable room conditions and maintenance issues (washing machine problems, blinds, black marks).
- Amenities7.5
Pools, outdoor spaces and spa areas are frequently praised, though some pools were too cold, the gym is dated and some communal facilities needed cleaning or updating.
- Value for Money9.1
Not explicitly discussed in reviews; however strong positives on location, pools and dining lead to a perceived good value despite cleanliness and maintenance drawbacks.
- Food and Beverage8.3
Food and on-site restaurants receive good comments (Thai restaurant and other dining/cafe praised), though some mention the restaurant furnishings are dated.
- Overall Experience9.2
Overall sentiment is generally positive: many guests enjoyed pools, location, space and dining and would return, tempered by significant cleanliness and some maintenance issues.
Guest reviews
The location and size of the apartment and close to beach transport and Cavill avenue
The location and size of the apartment and close to beach transport and Cavill avenue
Outdoor pool was freezing When we arrived after hours our apartment door was open
Loved the location and how close it was to public transport, beach. Very convenient without being in the centre of Surfers.
Loved the location and how close it was to public transport, beach. Very convenient without being in the centre of Surfers.
When booking we were not aware that we were right next to a construction site, (lovely views to such site) the noise was constant and started really early. Also the room was really dusty (maybe because it had been empty for a long time or maybe construction related)
The heated pool
The heated pool
Spacious, conveniently located and well facilitated
Spacious, conveniently located and well facilitated
A bit outdated but not too bad
Everything from the staff to the coffee at the Cafe clean room
Everything from the staff to the coffee at the Cafe clean room
Nothing
We did not have breakfast. We had an apartment and did our own
We did not have breakfast. We had an apartment and did our own
We could not get the TVs to work. There was no volume. No instructions as it was hooked up through foxtel.The phone to reception did not work. Kids not happy! There was no plug for the large kitchen sink, so hard to do the dishes. (There was a dish washer, but did not like to use for smalloads). There was no cleaning products and just two small sachets of washing up liquid. They expected the place to be left clean and tidy. Bit hard when there was no cleaning sprays. We used the body wash from the bathroom.