Capcana by GoldMen Hotéis

About this hotel

Modern Accommodation with Parking, Spa Service, and Free WiFi This conveniently located hotel near Brigadeiro Subway Station and Paulista Avenue offers 72 bright and spacious rooms with LCD Cable TV, minibar, and air conditioning. Guests can enjoy room service until 23:00 for added convenience. Delicious Daily Buffet Breakfast and International Cuisine Start your day with a variety of tropical fruits, juices, fresh breads, and cakes at the on-site restaurant. Indulge in international dishes served throughout the day. Prime Location in São Paulo's Jardins Area Situated just 1 block from Paulista Avenue and 100 meters from Brigadeiro Subway Station, Capcana Hotel Jardins provides easy access to the city's attractions. Book now for a memorable stay in the heart of São Paulo.

Highlights

Facilities

• Parking
• Valet parking
• Private parking
• Accessible parking

Check-in & checkout

Check-in

02:00 PM – 11:30 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness7.0

  Mixed reports: many praise the room cleaning, but several guests reported issues (stained tiles in bathroom, a dirty blanket) indicating inconsistent housekeeping standards.

• Service8.6

  Consistently positive: reception and cleaning staff described as competent, professional and very friendly across multiple reviews.

• Location9.0

  Strongly positive: repeatedly noted as excellent — near Avenida Paulista and the metro, convenient access and perceived as a safe area.

• Room Quality7.4

  Mixed: some rooms described as well-sized and well-equipped, but common complaints about street noise, small bathrooms, poor shower and malfunctioning AC/heating reduce the score.

• Amenities7.4

  Adequate overall: breakfast and basic amenities are good, but recurring issues with heating/AC, small/old-style elevators and paid parking lower the experience.

• Value for Money8.2

  Generally seen as good value: several guests explicitly praised the cost-benefit and recommended the hotel, though at least one felt it was more 3-star than 4-star.

• Food and Beverage8.6

  Breakfast consistently highlighted as abundant, varied and very good — a frequent pro across reviews.

• Overall Experience8.6

  Overall positive with many guests willing to return or recommend; however, noise, occasional cleanliness and room comfort issues tempered some stays.

Guest reviews

Two spacious rooms

Two spacious rooms

From the cleanliness Of the bathroom shower From the employees

Everything, especially the wonderful breakfast

Everything, especially the wonderful breakfast

The room is very comfortable, spacious beds and all necessary services

The room is very comfortable, spacious beds and all necessary services

We had trouble communicating with the staff due to the language, the service could be improved

The only good thing about this hotel is its location. The rest is far below what one would expect from a hotel that markets itself as a four-star establishment.

The only good thing about this hotel is its location. The rest is far below what one would expect from a hotel that markets itself as a four-star establishment.

I was extremely disappointed with my stay, especially given that this hotel is advertised on Booking.com as a 4-star property. The location is excellent, but unfortunately, that was the only positive aspect of my experience. Frankly, the pictures on Booking.com do not reflect the room I stayed in or much of the premises. The hotel is poorly maintained: the corridors are barely lit, and the room was shabby, outdated, and appeared not to have been renovated in decades. The mattress was extremely uncomfortable and seemed very old; I experienced back pain during my stay, and the pillows were equally poor. The bathroom is in urgent need of refurbishment. The shower box is far too small and has virtually no space for personal toiletries. Several amenities advertised for the room were also missing, including a safe. The room had poor ventilation, and there was so little space to hang towels that they remained wet and soggy, requiring daily changes. The breakfast was disappointing as well. Although there was plenty of variety, much of the food did not taste fresh. The bread was dry and stale, and some cookies were soggy. I ultimately skipped breakfast on my last day. I would much rather have fewer options with genuinely fresh food. What I find most unacceptable is the huge gap between the 4-star standard advertised and the conditions actually provided. I am genuinely appalled that a hotel presenting itself as 4-star can offer such a shabby room and such poor facilities. This is not about expecting luxury—it is about expecting a basic standard of comfort, maintenance, and quality consistent with what is being advertised. Overall, this was a very disappointing and underwhelming experience; I would not recommend or stay at this hotel or chain again.

From the location

From the location

Not having own garage at the hotel

Excellent Breakfast

Excellent Breakfast

First time staying and will return. Everything works well: Wi-Fi, TV, Minibar, shower, Split. The location is very good and with good acoustics that allows for good rest even though close to bars and restaurants. Varied breakfast.

First time staying and will return. Everything works well: Wi-Fi, TV, Minibar, shower, Split. The location is very good and with good acoustics that allows for good rest even though close to bars and restaurants. Varied breakfast.

Room service was not efficient. I left a notice on the door for cleaning, left at 8 a.m. and returned at 2 p.m., and the room had not been cleaned.