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Cairns, AU

Cairns City Palms

199-205 Sheridan Street

4 stars · Guest score 8.6/10

About this hotel

Convenient Location Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance. Relaxing Amenities Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options. Personalized Service Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns. Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Highlights

Prime Location

Situated close to Cairns city center and the airport, with easy access to local shops, restaurants, and attractions.

Personalized Hospitality

Enjoy complimentary refreshments each morning and benefit from guest services like laundry, parking, and tour discounts.

Relaxing Amenities

Unwind in the tropical outdoor pool or in the Balinese-style hut, and use the Palms Garden Hut for barbecues and entertainment.

Facilities

Parking
Free Parking
Swimming pool
Private parking
Outdoor pool
Street parking
Swimming pool toys
Fence around pool

All 56 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Family rooms
Garden
BBQ facilities
Laundry
Luggage storage
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Sun terrace
Private check-in/check-out
Daily housekeeping
Designated smoking area
Shared lounge/TV area
Concierge service
Vending machine - drinks
Vending machine - snacks
Outdoor furniture
Sun loungers or beach chairs
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Security alarm
Key card access

Check-in & checkout

Check-in: 02:00 PM – 12:00 AM
Check-out: 10:00 AM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.7
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service9.7
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location8.8
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities8.2
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money8.7
The hotel is generally considered good value for the price paid.
Food and Beverage8.7
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience8.7
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.

Guest reviews

The room was clean and the staff very helpful
The room was clean and the staff very helpful
There was a fair bit of noise both from the road and locals during the night. Nothing the hotel could do anything about.
Annette · 7/10

I needed to contact reception because, shortly after checking out, I realized I had left my reusable lunch container in the fridge. I politely asked if I could stop by to collect it, but I was told that nothing was there. I was a little disappointed — I would have appreciated a bit more availability and kindness in handling the situation.
Alessandra · 8/10

Clean and location
Clean and location
Road noise
Martin · 8/10

Easy to find friendly and very comfortable
Easy to find friendly and very comfortable
Nothing really
Fiona · 10/10

Liked the location, the cleanliness
Liked the location, the cleanliness
On 8th our room wasn’t cleaned
Srivastav · 9/10

VIVIEN · 8/10

Clean, breezy, and a hot shower.
Clean, breezy, and a hot shower.
Mick · 9/10

Pool, Guest Lounge, clean, great value for money.
Pool, Guest Lounge, clean, great value for money.
Robert · 9/10