Nearby Attractions & Vibe
Cairns City Palms sits close to Cairns city center and the airport, with parks, shops, and eateries within easy reach for a convenient tropical getaway.
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Cairns, AU
Cairns City Palms
199-205 Sheridan Street
4 stars · Guest score 8.6/10
About this hotel
Convenient Location Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance. Relaxing Amenities Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options. Personalized Service Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns. Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.
Highlights
Service & Comfort
Guests praise friendly staff and attentive service, plus comfortable, tidy rooms and thoughtful touches like complimentary tea, coffee, and scones in the private lounge.
Amenities & Dining
Relax by the tropical outdoor pool, enjoy the Balinese-style garden hut, and take advantage of kitchen-equipped suites and on-site barbecuing options.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Street parking
- Swimming pool toys
- Fence around pool
All 56 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Room service
- Family rooms
- Garden
- BBQ facilities
- Laundry
- Luggage storage
- Express check-in/check-out
- Soundproof rooms
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Concierge service
- Vending machine - drinks
- Vending machine - snacks
- Outdoor furniture
- Sun loungers or beach chairs
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Security alarm
- Key card access
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.7
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
- Service9.7
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
- Location8.8
Many guests mentioned the hotel's central location and accessibility to various amenities.
- Room Quality8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
- Amenities8.2
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
- Value for Money8.7
The hotel is generally considered good value for the price paid.
- Food and Beverage8.7
No specific feedback, but general satisfaction with amenities indicates standard quality.
- Overall Experience8.7
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.