MR Express (ex Hotel Neruda Express)

About this hotel

Modern Accommodation in Santiago's El Golf Area Located in Santiago's El Golf area, MR Express (ex Hotel Neruda Express) offers comfortable 3-star accommodation with essential amenities. The rooms feature a modern décor with air conditioning, heating, a safety deposit box, and a telephone line. Guests can enjoy cable TV, a minibar, Wi-Fi, and breakfast - all complimentary. Convenient Facilities for a Relaxing Stay The hotel provides convenient facilities such as laundry service, a computer room with internet access, and a 24-hour front desk for any assistance needed. Explore Nearby Attractions Conveniently situated just 1 block from Apoquindo Avenue and 3 blocks from El Golf Subway, guests can easily explore the vibrant surroundings. Don't miss the opportunity to visit Los Leones Golf Club, located only 7 blocks away. Book your stay at MR Express for a delightful experience in Santiago!

Highlights

Facilities

• Parking
• Free Parking
• Private parking
• Parking garage

Check-in & checkout

Check-in

03:00 PM

Check-out

12:00 PM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness9.0

  Multiple reviews call the hotel 'limpeza impecável' and highlight comfortable, clean rooms — overall very positive cleanliness impressions.

• Service8.9

  Staff repeatedly described as amable, atenciosos and prestativos; good assistance via chat pre-arrival, though occasional slow check-out was mentioned.

• Location9.4

  Consistently praised as 'excelente' and very well located near metro, Costanera Center, MUT and other attractions — a clear strong point.

• Room Quality8.2

  Rooms described as comfortable and in some cases spacious, but some guests noted old furnishings, an outdated wardrobe, and mixed issues with showers/bed placement and AC positioning.

• Amenities7.6

  Notable negatives: frequent reports of one broken/old elevator (causing queues) and noisy/older air-conditioning; limited variation in some hotel facilities noted.

• Value for Money8.4

  Many guests highlight good custo-benefício and affordable feel, though at least one review felt the nightly rate was high relative to the condition.

• Food and Beverage8.3

  Breakfast generally receives positive remarks (good, tasty, and useful early 'sacolinha'), but some found it simple and repetitive over long stays.

• Overall Experience9.0

  Overall very positive: guests recommend the hotel, praising location, service and cleanliness; main negatives (elevators/AC) affected convenience but did not dominate overall sentiment.

Guest reviews

Breakfast was very good

Breakfast was very good

Excellent location. Very good breakfast. Exceptional service. My family and I loved the stay and will recommend the hotel to anyone going to Santiago.

Excellent location. Very good breakfast. Exceptional service. My family and I loved the stay and will recommend the hotel to anyone going to Santiago.

At the time, one of the elevators was not working. But nothing that caused discomfort.

Location

Location

Bathrobes Bathroom

The reception staff were always very polite, helpful, and assisted us when needed. In this regard, we have nothing to complain about. Another positive point is the location for those planning trips to Valle Nevado and the region. Most days, we were one of the last hotels to be picked up by the vans and one of the first to be dropped off on the way back, which helps a lot in saving time on transportation. It is also possible to request breakfast to take away at the reception, with a day's notice, on days when the tour leaves very early. Although very simple, it helps save money and comes in handy.

The reception staff were always very polite, helpful, and assisted us when needed. In this regard, we have nothing to complain about. Another positive point is the location for those planning trips to Valle Nevado and the region. Most days, we were one of the last hotels to be picked up by the vans and one of the first to be dropped off on the way back, which helps a lot in saving time on transportation. It is also possible to request breakfast to take away at the reception, with a day's notice, on days when the tour leaves very early. Although very simple, it helps save money and comes in handy.

Overall, I found that the hotel offers little for the price charged. The location is reasonable, but there are better and more interesting neighborhoods for tourists. The hotel structure is old, as is the air conditioning, which we ended up not using. The rooms are also quite noisy. We were on the seventh floor and still could clearly hear all the movement from the avenue. When fire trucks passed by the street, for example, it seemed like they were practically inside the room. Another problem was the hot water. Both in the faucets and in the shower, it took a long time to arrive, requiring leaving the water running for a long time until it heated up, which generates a lot of waste. Breakfast was one of the most disappointing points. I found it very simple and weak for the lodging value. Basically, there were bread, sausage, bacon, eggs, a type of yogurt, coffee, and very few fruit options. The breakfast to take on tours is also very simple and, overall, not very good. For the price charged, I expected much more from the structure, comfort, and especially from breakfast.

Very convenient location to move from one point to another

Very convenient location to move from one point to another

The shower plug needs maintenance as the receptacle was filling up