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Queenstown, NZ
Hilton Queenstown Resort & Spa
Kawarau Village, 79 Peninsula Road
5 stars · Guest score 8.6/10
About this hotel
Luxurious Lakefront Retreat Indulgent Amenities : Hilton Queenstown Resort & Spa offers an array of 5-star amenities, from the serene indoor pool to the rejuvenating day spa, ensuring a truly pampering experience for guests. Elegant Accommodations : The elegant rooms and suites, complete with a cozy gas fireplace, provide a luxurious retreat. Enjoy the comfort of a king-sized bed, LCD TV, and a stylish bathroom with deluxe amenities. Culinary Delights : Delight your taste buds at the Wakatipu Grill Restaurant, offering the best of New Zealand cuisine, while the Pinot Pit presents a fine selection of local and international wines for a perfect dining experience. Experience unparalleled luxury and relaxation at Hilton Queenstown Resort & Spa. Book your stay now to create unforgettable memories.
Facilities
- Parking
- Swimming pool
- Valet parking
- Accessible parking
- Parking garage
- Heated pool
- Indoor pool
All 95 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Garden
- Hiking
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Cycling
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Golf course
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Dry cleaning
- Skiing
- Breakfast in the room
- Massage services
- Games room
- Spa/wellness center
- Barber/beauty shop
- Table tennis
- Ski storage
- Babysitting/child services
- Darts
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Minimarket on site
- Wheelchair accessible
- Kid meals
- Toilet with grab rails
- Public transport tickets
- Kid-friendly buffet
- Lower bathroom sink
- Emergency cord in bathroom
- Wine/champagne
- Coffee Shop on site
- Outdoor fireplace
- Spa/wellness center services
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
What's nearby
- Lake Wakatipu0.2 km
- Queenstown Waterfront / Steamer Wharf (The Mall & Wharf area)2.9 km
- Queenstown Airport (ZQN)3.5 km
- Skyline Queenstown (Gondola & Luge, Bob's Peak)4.0 km
- Kawarau Bridge (AJ Hackett Bungy)7.0 km
- The Remarkables (mountain range & ski area)12 km
- Arrowtown (historic gold-mining village)20 km
- Queenstown Gardens3.2 km
- Glenorchy (gateway to Dart River / Routeburn scenic routes)45 km
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.7
Cleaning issues reported, surfaces dusty, needs improvement.
- Service9.2
High level of customer service, friendly and helpful staff.
- Location9.2
Lovely location with beautiful views and easy access to town.
- Room Quality8.7
Spacious rooms and nice amenities, but some maintenance needed.
- Amenities8.7
Comfortable facilities, great spa service.
- Value for Money8.7
Good experience overall but few minor issues mentioned.
- Food and Beverage8.2
Food variety was good but some dishes were not served at proper temperatures.
- Overall Experience8.8
Enjoyed the stay despite some issues, would recommend.
Guest reviews
Amenities and location
Amenities and location
N/A
Location and room size
Location and room size
Cold pool in winter
Loved the whole atmosphere of Hilton. I was instantly welcomed with smiles when I entered. Customer service desk was lovely and warm and answered all my questions. There is also a seating lounge area overlooking the lake and the icy mountain tops with a nice warm fire to warm you up on a freezing day which is lovely. Also we stayed on the bottom floor which was only a 1-minute walk to the whakatipu restaurant where we enjoyed a beautiful buffet breakfast every morning!! Top of the line Kai!!!
Loved the whole atmosphere of Hilton. I was instantly welcomed with smiles when I entered. Customer service desk was lovely and warm and answered all my questions. There is also a seating lounge area overlooking the lake and the icy mountain tops with a nice warm fire to warm you up on a freezing day which is lovely. Also we stayed on the bottom floor which was only a 1-minute walk to the whakatipu restaurant where we enjoyed a beautiful buffet breakfast every morning!! Top of the line Kai!!!
The only thing I didn't like was the fact that I had to ask how to turn the fire on. This information would be of great benefit before I go to my room to relax. Also for the amount I paid the photos did not do the room justice and the bathroom interior is quite out of date and needs a bit of sprucing up. The spa unfortunately was not hot enough when I came back from a long day quad biking and adventuring so this was a real letdown for me because I paid extra for this room in particular because I had my own personal spa so I didn't have to share with anyone else at the hotel so I was very disappointed.
Beautiful
Beautiful
Comfy bed and couch. Good location close to restaurants. Included in most tour pick up locations.
Comfy bed and couch. Good location close to restaurants. Included in most tour pick up locations.
We ordered our first room for 2 adults and only had adequate seating for 1. Not normally an issue however on our honeymoon was not ideal. We were then moved to another room set up for 2 adults which was much nicer. However showers in both rooms were filthy. Had calcium build-up that blocked water holes and you could pull little calcium worms out of the shower heads. Bathrooms were dull and dusty. Hot water was an issue kept running cold for periods of time. Baths were okay, good size and comfortable. Staff were okay however seemed some smart comments when we went to check into our second room. Overall for the money just wasn't the welcoming vibe we were after and we were very disappointed.
Location to airport was great. Food quality was great
Location to airport was great. Food quality was great
Checking in took over 20mins. Rooms are incredibly tired and worn out including the duvet cover all discolored. Beds were like hammocks. Turned up and two single beds instead of the king suite booked. Felt unclean. Staff were okay but spoke very little English and were so slow (apart from Franko, he was great)
Staff are all lovely and very hospitable, always smiling and greeting guests, some staff at the breakfast buffet definitely didn't look like they enjoyed being there but nothing that affected guests' experience. Rooms were super nice and cosy, serviced daily; the gas fireplace was a nice touch! Facilities were very good, definitely need a car location-wise, not sure if the water taxi to Queenstown was free or not but would be a fun boat ride over the water.
Staff are all lovely and very hospitable, always smiling and greeting guests, some staff at the breakfast buffet definitely didn't look like they enjoyed being there but nothing that affected guests' experience. Rooms were super nice and cosy, serviced daily; the gas fireplace was a nice touch! Facilities were very good, definitely need a car location-wise, not sure if the water taxi to Queenstown was free or not but would be a fun boat ride over the water.
The gym was very disappointing. Only one bench, a set of dumbbells, and a cable machine. Two treadmills and a bike for cardio. Expected a lot better from the Hilton brand.