Jakarta Location
Situated in the vibrant Mangga Dua area, the hotel offers easy access to popular shopping and entertainment venues.
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Jakarta, ID
Best Western Mangga Dua Hotel & Residence
Jl. Mangga Dua Abdad No.111 9, RT.3/RW.7, Mangga Dua Sel., Kecamatan Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10730
4 stars · Guest score 8.8/10
About this hotel
Outdoor Pool and Free Shuttle Service Best Western Mangga Dua Hotel and Residence offers an inviting outdoor pool for relaxation and a convenient free shuttle service to popular shopping areas, ensuring a stress-free stay. Comfortable Rooms and Dining Options The air-conditioned rooms, decorated in natural colors with parquet flooring, provide a cozy retreat. Indulge in international cuisine at Batavia Coffee Shop or unwind with light meals at the Bar-Lounge. Room service is also available for your convenience. Convenient Amenities and Services Enjoy free Wi-Fi at the lobby, 24-hour reception assistance including baby-sitting services and car hire. Additionally, arrange for an airport shuttle service for a hassle-free transit experience. Book your stay at Best Western Mangga Dua Hotel and Residence for a memorable and convenient experience!
Highlights
Guest Comfort
Enjoy 24-hour reception, free Wi-Fi, and airport shuttle services that ensure a seamless and relaxing stay.
Dining & Amenities
Savor international cuisine at Batavia Coffee Shop, unwind at the outdoor pool, and take advantage of free shuttle and room service.
Facilities
- Parking
- Swimming pool
- Private parking
- Outdoor pool
- Rooftop pool
All 66 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Spa/wellness center
- Daily housekeeping
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- ATM/cash machine on site
- Outdoor furniture
- Airport drop off
- Airport pick up
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
- Themed dinner nights
Check-in & checkout
- Check-in
- 02:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.5
Multiple reviews report stained bed sheets and towels, dust, ants, poor room cleaning, bad odors and overall 'very dirty' comments; significant cleanliness problems noted.
- Service9.4
Service is frequently praised as very friendly and helpful (reception and doormen praised), though a few guests report slow or unhelpful front-desk staff and specific poor experiences.
- Location9.2
Several guests note convenient location near the main mall and a local market; one comment mentions the surrounding area as a downside, but location is generally considered good.
- Room Quality9.0
Rooms are often described as spacious with large comfortable beds, though some guests report worn decor, water damage, leaks and that rooms need refurbishment.
- Amenities9.3
Large pool and good gym are repeatedly praised and considered standout features, although there are occasional issues (towel delays, key-card/lift access problems) affecting use.
- Value for Money9.6
Multiple guests explicitly state the hotel offers reasonable pricing and good value for what they paid.
- Food and Beverage8.9
Breakfast receives mixed feedback: some praise variety and quality, but several guests complain about limited rotation, undercooked items, poor coffee and insufficient variety.
- Overall Experience9.5
Overall impressions balance very friendly staff, strong amenities and good value against notable cleanliness and some service inconsistencies; overall sentiment leans positive despite clear areas for improvement.