Touchstone Hotel - City Center

About this hotel

Convenient Location near Union Square Situated just steps away from Union Square in San Francisco’s vibrant Theater District, Touchstone Hotel - City Center offers a prime location for exploring the city's attractions. Cozy Rooms with Modern Amenities Relax in comfortable rooms equipped with a flat-screen TV and complimentary toiletries in the private bathrooms, ensuring a pleasant stay at Touchstone Hotel. On-Site Dining at DAVID’S Delicatessen/Restaurant Indulge in delicious traditional deli sandwiches and soups at the on-site DAVID’S delicatessen/restaurant, conveniently located next to the hotel lobby. Experience the best of San Francisco with Touchstone Hotel - City Center. Book your stay now for a memorable visit to the city by the bay.

Highlights

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• 24-hour front desk
• Restaurant
• Heating
• Lift / Elevator
• Tour desk
• Non-smoking throughout
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• CCTV outside property
• CCTV in common areas
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Key card access

Check-in & checkout

Check-in

03:00 PM

Check-out

11:00 AM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness5.0

  Mixed to negative: multiple guests reported stained curtains, dirty walls, bad smells and one reported a cockroach; one reviewer noted cleaner rooms, but overall cleanliness concerns are present.

• Service10.0

  Generally strong front-desk staff: several guests praised friendly, helpful service (quick room changes, attentive check-in). One major parking-related owner incident was reported but staff performance in-room/front-desk was repeatedly described positively.

• Location9.5

  Very good location: multiple guests called out the great/central location; downside is street noise at night and local curb/parking management issues that affect convenience.

• Room Quality8.2

  Rooms described as cozy, art‑deco/old‑school and comfortable but small; some wear-and-tear noted (stains, dated décor), limited in‑room features (no mini-fridge) and occasional issues with utilities/noise.

• Amenities5.0

  Below average: guests repeatedly noted lack of refrigerator/mini-fridge, lack of basic items (cup, tea bags), and parking is not included/was charged inconsistently, which reduces perceived amenities.

• Value for Money7.6

  Mixed: several guests felt it was a reasonable/budget option and got their money's worth for short stays, while others felt it was not the best value at the price paid (parking surcharges contributed to negative value perception).

• Food and Beverage8.1

  Moderately positive: one guest noted a good paying breakfast; however, some refused to patronize the on-site deli due to other service/owner issues—overall modestly favorable for basic offerings.

• Overall Experience9.0

  Overall mixed but generally satisfactory for short, budget stays: many guests found the hotel safe, cozy and offering good staff service and location, though cleanliness, noise and parking issues tempered some stays.

Guest reviews

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