Prime Union Square Vibe
Steps from Union Square in San Francisco’s Theater District, enjoy a central, city-facing location for easy sightseeing and dining.
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San Francisco, US
Touchstone Hotel - City Center
480 Geary St
3 stars · Guest score 7.8/10
About this hotel
Convenient Location near Union Square Situated just steps away from Union Square in San Francisco’s vibrant Theater District, Touchstone Hotel - City Center offers a prime location for exploring the city's attractions. Cozy Rooms with Modern Amenities Relax in comfortable rooms equipped with a flat-screen TV and complimentary toiletries in the private bathrooms, ensuring a pleasant stay at Touchstone Hotel. On-Site Dining at DAVID’S Delicatessen/Restaurant Indulge in delicious traditional deli sandwiches and soups at the on-site DAVID’S delicatessen/restaurant, conveniently located next to the hotel lobby. Experience the best of San Francisco with Touchstone Hotel - City Center. Book your stay now for a memorable visit to the city by the bay.
Highlights
Friendly Front Desk Service
Guest-facing staff are noted for prompt, attentive help and quick room changes for a smoother stay.
On-site Dining & Rooms
DAVID’S Delicatessen offers traditional deli fare next to the lobby; rooms feature TV, private bathrooms and essential amenities.
Facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Heating
- Lift / Elevator
- Tour desk
- Non-smoking throughout
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- CCTV outside property
- CCTV in common areas
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Key card access
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.0
Mixed to negative: multiple guests reported stained curtains, dirty walls, bad smells and one reported a cockroach; one reviewer noted cleaner rooms, but overall cleanliness concerns are present.
- Service10.0
Generally strong front-desk staff: several guests praised friendly, helpful service (quick room changes, attentive check-in). One major parking-related owner incident was reported but staff performance in-room/front-desk was repeatedly described positively.
- Location9.5
Very good location: multiple guests called out the great/central location; downside is street noise at night and local curb/parking management issues that affect convenience.
- Room Quality8.2
Rooms described as cozy, art‑deco/old‑school and comfortable but small; some wear-and-tear noted (stains, dated décor), limited in‑room features (no mini-fridge) and occasional issues with utilities/noise.
- Amenities5.0
Below average: guests repeatedly noted lack of refrigerator/mini-fridge, lack of basic items (cup, tea bags), and parking is not included/was charged inconsistently, which reduces perceived amenities.
- Value for Money7.6
Mixed: several guests felt it was a reasonable/budget option and got their money's worth for short stays, while others felt it was not the best value at the price paid (parking surcharges contributed to negative value perception).
- Food and Beverage8.1
Moderately positive: one guest noted a good paying breakfast; however, some refused to patronize the on-site deli due to other service/owner issues—overall modestly favorable for basic offerings.
- Overall Experience9.0
Overall mixed but generally satisfactory for short, budget stays: many guests found the hotel safe, cozy and offering good staff service and location, though cleanliness, noise and parking issues tempered some stays.