Central Auckland Location
Situated in the heart of Auckland, close to Auckland Town Hall and Aotea Square, offering easy access to popular attractions.
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Auckland, NZ
Mercure Auckland Queen Street
500 Queen Street
4 stars · Guest score 8.3/10
About this hotel
Central Location in Auckland Mercure Auckland Queen Street is conveniently situated in the heart of Auckland, offering easy access to popular attractions such as Auckland Town Hall and Aotea Square. Modern Amenities and Services Experience comfort and convenience with our air-conditioned rooms, fitness centre, free WiFi, and on-site restaurant. Enjoy the luxury of room service, a 24-hour front desk, and private parking during your stay. Business and Leisure Facilities Whether you're here for work or leisure, we've got you covered. Benefit from our ironing service, safety deposit boxes, and business facilities including fax and photocopying. Unwind in rooms equipped with flat-screen TVs, private bathrooms, and balconies in select rooms. Book your stay at Mercure Auckland Queen Street for a memorable experience in Auckland!
Highlights
Comfort and Service
Enjoy modern amenities like air-conditioned rooms, free WiFi, and 24-hour front desk service for a comfortable stay.
Unique Amenities and Dining
Benefit from private parking, room service, and an on-site restaurant to enhance your experience.
Facilities
- Parking
- Private parking
- Accessible parking
- Parking garage
All 58 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Toilet with grab rails
- Lower bathroom sink
- Higher level toilet
- Outdoor furniture
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 11:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.6
Some reviews indicated issues with cleanliness, such as dirty carpets and dust in areas.
- Service9.1
Staff were frequently noted as excellent and friendly.
- Location9.1
Many reviews praised the location as excellent for accessibility and proximity to attractions.
- Room Quality8.1
Rooms described as modern and comfortable, though some mentioned issues with the air conditioning.
- Amenities7.9
Mixed reviews due to issues with air conditioning in common areas and gym facilities.
- Value for Money8.5
General sentiment indicates good value for the price paid.
- Food and Beverage7.6
Breakfast service received criticism for being chaotic, but overall sentiment was average.
- Overall Experience8.6
Overall, guests expressed satisfaction with their stay despite some flaws.
Guest reviews
Front reception staff were professional and friendly :)
Front reception staff were professional and friendly :)
Having to wait until someone came so we could access the carpark was frustrating
Rooms perfect
Rooms perfect
Gym closed no warning of this. We're not told breakfast closed at 10 a.
Convenience, central easy location.
Convenience, central easy location.
Not enough parking in facility, had to find other parking facilities around the area, which wasn't too far from the hotel.