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Auckland, NZ
Marsden Viaduct
21 Viaduct Harbour Avenue
4 stars · Guest score 8/10
About this hotel
Luxurious Accommodation Experience comfort and style at Marsden Viaduct Hotel, offering air-conditioned rooms with modern amenities and stunning sea views. Convenient Location Located near popular attractions such as The Civic and Viaduct Harbour, our hotel is the perfect choice for exploring Auckland's vibrant city center. Exceptional Service Our multilingual staff are dedicated to ensuring your stay is memorable, providing concierge services and a range of languages spoken at the reception. Book now to indulge in a delightful stay at Marsden Viaduct Hotel, where luxury meets convenience in the heart of Auckland.
Facilities
- Secured parking
- Parking
All 72 facilities
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Health or beauty spa nearby
- Beach club nearby (surcharge)
- Beach toys
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
- Non-smoking rooms
- Air conditioning
- Restaurant
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Public transport tickets
- Outdoor furniture
- Coffee Shop on site
- Spa/wellness center services
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Mobile app for room service
Check-in & checkout
- Check-in
- 02:00 PM – 12:00 AM
- Check-out
- 10:00 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness5.7
Numerous issues mentioned regarding cleanliness, including dirty room and hair in the bed.
- Service8.7
Some mentions of unhelpful staff regarding room issues and air conditioning.
- Location10.0
Positive mentions about central location and good views.
- Room Quality7.7
Mixed feelings about room quality; issues with blinds and incorrect room assignment.
- Amenities5.7
Lack of amenities such as pool, fitness center, and operational bathtub mentioned.
- Value for Money8.7
Some guests felt the experience did not justify the costs due to multiple issues.
- Food and Beverage8.7
No food and beverage related issues or positives mentioned, assumed standard.
- Overall Experience8.7
Mixed reviews overall with some highlights and significant complaints.