Nearby Attractions & Vibe
Montego Bay’s locale puts you in reach of the coast and local scenes, with a convenient address at 18 The Queens Drive.
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Montego Bay, JM
Big Apple Hotel
Queens Dr
4 stars · Guest score 5.8/10
About this hotel
Luxurious Accommodation with Stunning Views Outdoor Swimming Pool and Delicious Dining Options Convenient Amenities and Services for a Relaxing Stay Book your stay at Big Apple Hotel for a memorable and relaxing experience in Montego Bay.
Highlights
Service & Comfort
Friendly reception and attentive service aim to support a relaxing stay, with guest rooms cleaned between visits and daily housekeeping in some options.
Distinctive Amenities & Dining
Outdoor pool and sea views accompany select rooms, with in-room dining options and complimentary WiFi for a comfortable stay.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Pool with view
All 65 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
- Garden
- Pets allowed
- Laundry
- Airport shuttle
- Bar
- Ironing service
- Meeting/banquet facilities
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Special diet menus - on request
- Grocery deliveries
- Allergy-free room
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Kid-friendly buffet
- Evening entertainment
- Nightclub/DJ
- Entertainment staff
- Airport drop off
- Airport pick up
- Shallow end
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Mobile app for room service
Check-in & checkout
- Check-in
- 12:00 PM – 01:00 PM
- Check-out
- 02:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness3.5
The hotel was described as unclean and in disrepair.
- Service8.5
Reception staff were described as very unhelpful, though standard service levels are expected at this tier.
- Location9.5
Location is acceptable, being near another hotel that may offer better services.
- Room Quality4.0
Room reported to have damaged doors and non-functional amenities.
- Amenities4.5
Lack of food and beverage options on property seriously limits amenities.
- Value for Money6.5
Overall poor quality leads to low perceived value for money.
- Food and Beverage2.5
No means of obtaining food or beverages on the property.
- Overall Experience7.5
The overall experience was negatively impacted by the poor facilities.