Montego Bay Location
Enjoy easy access to local attractions and experience the vibrant neighborhood surrounding Big Apple Hotel.
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Montego Bay, JM
Big Apple Hotel
Queens Dr
4 stars · Guest score 5.8/10
About this hotel
Luxurious Accommodation with Stunning Views Outdoor Swimming Pool and Delicious Dining Options Convenient Amenities and Services for a Relaxing Stay Book your stay at Big Apple Hotel for a memorable and relaxing experience in Montego Bay.
Highlights
Guest Comfort & Service
Experience attentive service and luxurious accommodations designed for a relaxing stay.
Dining & Amenities
Savor delicious dining options and unwind in the outdoor swimming pool with stunning views.
Facilities
- Parking
- Free Parking
- Swimming pool
- Private parking
- Outdoor pool
- Pool with view
All 65 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Family rooms
- Garden
- Pets allowed
- Laundry
- Airport shuttle
- Bar
- Ironing service
- Meeting/banquet facilities
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Special diet menus - on request
- Grocery deliveries
- Allergy-free room
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Kid-friendly buffet
- Evening entertainment
- Nightclub/DJ
- Entertainment staff
- Airport drop off
- Airport pick up
- Shallow end
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Mobile app for room service
Check-in & checkout
- Check-in
- 12:00 PM – 01:00 PM
- Check-out
- 02:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness3.5
The hotel was described as unclean and in disrepair.
- Service8.5
Reception staff were described as very unhelpful, though standard service levels are expected at this tier.
- Location9.5
Location is acceptable, being near another hotel that may offer better services.
- Room Quality4.0
Room reported to have damaged doors and non-functional amenities.
- Amenities4.5
Lack of food and beverage options on property seriously limits amenities.
- Value for Money6.5
Overall poor quality leads to low perceived value for money.
- Food and Beverage2.5
No means of obtaining food or beverages on the property.
- Overall Experience7.5
The overall experience was negatively impacted by the poor facilities.
Guest reviews
Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.
Door to room was damaged. TV/WIFI did not work. No means of obtaining food or beverages on the property. Bathroom toilet seat pitted and rusty looking. No shower head in shower. Electical sockets damaged; half of them didn't work. The whole place was run down; in disrepair. Next time will stay at the HOTEL GRAND A VIEW, across the street.
It’s old needs updating and looks very unclean reception staff very unhelpful
It’s old needs updating and looks very unclean reception staff very unhelpful
The view that's all
The view that's all
Hotel is dirty and smell very bad 🤢🤢
The staff was pleasant and polite.
The staff was pleasant and polite.
Nothing everything was horrible
Nothing everything was horrible
It wasn’t no hot water, the room was horrible and when I got there the room wasn’t ready had to sit outside until they was done cleaning it and my original room that I booked they gave it to somebody else .. It wasn’t a hotel it was a guest house the worst experience I had in my life .. I wouldn’t recommend nobody to booked their customer service was also horrible.
Had to go some where else to stay because the place is dirty and smells awful .Never again
Had to go some where else to stay because the place is dirty and smells awful .Never again
Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate They make you feel like you're apart of their family. Thabk you for you kindness.
Let's start with the greeting. Don't want to mention that the airlines lost my luggage but it is what it is. Chris and Face helped me to obtain clothes and toiletries due to the fact i had nothing. They made me feel safe and comfortable. The rating chart is too low if i could i wold give them 10 stars. This nice quiet family owned resort is kind and compassionate They make you feel like you're apart of their family. Thabk you for you kindness.