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Nairobi, KE

Hays Suites Hotel

Wood Ave

2 stars · Guest score 8.1/10

About this hotel

City Views Terrace Enjoy stunning city views from the terrace at Hays Suites Hotel, located just 5 km from Kenyatta International Conference Centre. The perfect spot to relax and take in the vibrant cityscape. Diverse Dining Options Indulge in a culinary journey at our on-site restaurant offering African, British, and Ethiopian cuisine. Special dietary requests are catered to with vegetarian, dairy-free, and halal options available. Comfortable Rooms with Modern Amenities Experience comfort in every corner with rooms featuring a seating area, flat-screen TV, safety deposit box, and a private bathroom with premium toiletries. Our 2-star hotel also provides free WiFi, room service, and a 24-hour front desk for your convenience. Book your stay at Hays Suites Hotel now for a memorable experience in Nairobi!

Highlights

Location & Vibe

Situated on Wood Avenue in Nairobi, guests enjoy easy access to city sights and the energetic urban surroundings, with Kenyatta International Conference Centre just a short drive away.

Guest Comfort & Service

Friendly staff and thoughtful 24-hour front desk support contribute to a comfortable stay, with clean, spacious rooms and reliable WiFi.

Dining & Amenities

On-site dining offers African, British, and Ethiopian options with dietary choices, plus in-room conveniences like a flat-screen TV and refreshments.

Facilities

Parking
Free Parking

All 58 facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Pets allowed
Lift / Elevator
Airport shuttle
Soundproof rooms
Ironing service
Meeting/banquet facilities
Breakfast in the room
Non-smoking throughout
Daily housekeeping
Airport shuttle (additional charge)
Shuttle service (additional charge)
Special diet menus - on request
Grocery deliveries
Kid meals
Airport drop off
Airport pick up
Coffee Shop on site
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Thermometers for guests provided by property
Breakfast takeaway containers
Key card access

Check-in & checkout

Check-in: 02:00 PM – 12:00 AM
Check-out: 12:00 PM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.9
Generally clean as mentioned multiple times, though some complaints regarding water temperature.
Service8.4
Friendly staff mentioned but had some concerns regarding reception handling.
Location8.9
Highlighted as a great location with easy access to amenities.
Room Quality7.9
Rooms are spacious and clean, but some issues with temperature and noise.
Amenities7.4
Limited breakfast options and some missing amenities like TV channels.
Value for Money8.4
Good value for the pricing with overall satisfaction.
Food and Beverage7.4
Breakfast is good but limited with some issues raised about timing.
Overall Experience8.4
Positive experiences generally, despite a few complaints.