Location & Vibe
Situated in Banff’s Downtown District, the property is within easy reach of Banff Lake Louise Tourism Bureau and Banff National Park Information Centre, with nearby attractions like the Canadian Ski Museum West.
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Banff, CA
Otter Basement
223 Otter St
3 stars · Guest score 8.6/10
About this hotel
Outdoor Adventures Nearby This vacation home offers easy access to thrilling activities such as snowboarding, rock climbing, and ziplining. For nature enthusiasts, cross-country skiing, biking, and hiking trails are just a stone's throw away. Comfortable Accommodations Relax in this cozy vacation home equipped with a kitchenette for your convenience. Wind down in front of the flat-screen TV with cable channels or stay connected with complimentary Wi-Fi during your stay. Convenient Location Situated in Banff's Downtown District, the property is a short walk from key attractions like Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. Make the most of your visit with easy access to the nearby Canadian Ski Museum West and Banff Centre for Arts and Creativity. Ready for an unforgettable stay? Book now for a memorable experience!
Highlights
Service & Comfort
Guests note friendly staff and clear communication, with comfortable beds and clean rooms contributing to a welcoming stay.
Features & Amenities
Self-contained privacy with a kitchenette, 45-inch cable TV, free Wi-Fi, and convenient on-site parking enhance your home-away-from-home experience.
Facilities
- Free self parking
All 11 facilities
- Cross-country skiing nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Mountain biking nearby
- Snowboarding nearby
- Rock climbing nearby
- Ziplining nearby
- Mountain climbing nearby
- Free WiFi
- Wheelchair accessible
Check-in & checkout
- Check-in
- 05:00 PM – 12:00 AM
- Check-out
- 12:00 PM
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
There is no front desk at this property. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.
House rules
Pets
Pets not allowed
Sustainability Certifications
Property confirms they are implementing guest safety measures
Children and extra beds
No rollaway/extra beds available
Pets
No pets
Check-in & Check-out
Contactless check-out is available
Guest type
Essential workers only - NO
Accessibility
No elevators
General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Covid
Property does not offer onsite COVID-19 testing
Children and extra bed policy
Children welcome
General
Professional property host/manager
Check-in & Check-out
Contactless check-in is available
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.0
Guests appreciated the overall cleanliness of the hotel, mentioning clean rooms as a positive aspect.
- Service7.9
Service was commended by most guests, highlighting friendly staff and great communication with the owners.
- Location8.0
The hotel's location near Downtown Banff and key landmarks was well-received by guests.
- Room Quality6.5
Guests mentioned comfortable beds but had mixed feedback on room temperature and shower spaces.
- Amenities7.2
Some guests felt the place was cozy, while others mentioned the issue with temperature and small shower spaces.
- Value for Money7.2
Overall considered great value, especially for those traveling with a big family, despite minor issues with temperature and amenities.
- Food and Beverage7.3
No specific comments related to food and beverage provided in the reviews.
- Overall Experience7.7
Most guests had a positive overall experience at the hotel with minor issues related to room quality and amenities.