The Crossroads Hotel, Westlands

Westlands Road

3 stars · Guest score 8.5/10

About this hotel

Convenient Location The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya. Modern Amenities Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience. Dining and Relaxation Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Facilities

Parking
Free Parking
Private parking
Accessible parking

All 84 facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Massage services
Packed lunches
Spa/wellness center
Babysitting/child services
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Designated smoking area
Airport shuttle (additional charge)
Shared lounge/TV area
Board games/puzzles
Shuttle service (additional charge)
Concierge service
Special diet menus - on request
Kid meals
Snack bar
Kid-friendly buffet
Outdoor furniture
Wine/champagne
Airport drop off
Airport pick up
Fruits
Shuttle service
Game drives
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Walking tours
Breakfast takeaway containers
Key card access
Tour/class on local culture
Mobile app for room service
Happy hour

Check-in & checkout

Check-in: 02:00 PM – 02:30 PM
Check-out: 11:30 AM

Rooms & rates

Choose dates from search to see available rooms.

Guest sentiment

Cleanliness7.8
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location8.8
The location is praised for being central and near shopping and dining options.
Room Quality8.8
Rooms are described as comfortable and modern with adequate amenities.
Amenities7.8
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money8.8
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage7.8
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.