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Nairobi, KE
The Crossroads Hotel, Westlands
Westlands Road
3 stars · Guest score 8.5/10
About this hotel
Convenient Location The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya. Modern Amenities Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience. Dining and Relaxation Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.
Facilities
- Parking
- Free Parking
- Private parking
- Accessible parking
All 84 facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Babysitting/child services
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Kid meals
- Snack bar
- Kid-friendly buffet
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Fruits
- Shuttle service
- Game drives
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Key card access
- Tour/class on local culture
- Mobile app for room service
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM – 02:30 PM
- Check-out
- 11:30 AM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.8
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
- Service9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
- Location8.8
The location is praised for being central and near shopping and dining options.
- Room Quality8.8
Rooms are described as comfortable and modern with adequate amenities.
- Amenities7.8
Mixed feedback about amenities; limited breakfast options mentioned.
- Value for Money8.8
Overall good value for the cost, especially considering room size and comfort.
- Food and Beverage7.8
Breakfast options were viewed as average; some complaints of stale food.
- Overall Experience8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
Guest reviews
The facilities and the staff kindness
The facilities and the staff kindness
Ce n'est pas un endroit pour dormir...bruit de fêtard jusqu'à 3 hre am...même en changeant de chambre...
Ce n'est pas un endroit pour dormir...bruit de fêtard jusqu'à 3 hre am...même en changeant de chambre...
Bruit la nuit
Location , and adequate price/quality ration, good value for money
Location , and adequate price/quality ration, good value for money
A bit unusual reception on the upper floor
La comida y la atención de la gente super especial
La comida y la atención de la gente super especial
Fantastic hotel with friendly, helpful staff who went out of their way to help me get football tickets
Fantastic hotel with friendly, helpful staff who went out of their way to help me get football tickets
Good location, friendly staff, clean room. Restaurants and bars plenty nearby
Good location, friendly staff, clean room. Restaurants and bars plenty nearby
We arrive during the night wasn’t obvious that hotel reception is located at 5th floor