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Querétaro, MX
Homewood Suites by Hilton Queretaro
Gasa de Incorporación a Carretera Querétaro-San Luis Potosí
3 stars · Guest score 8.4/10
About this hotel
Luxurious Amenities and Convenient Location Homewood Suites by Hilton Queretaro offers a blend of comfort and convenience, with an outdoor swimming pool, fitness centre, and free Wi-Fi. Each room is equipped with modern amenities like a flat-screen TV, microwave, and fridge. The hotel's 24-hour front desk, tour desk, and free parking cater to all your needs during your stay. Relaxing Retreat Unwind in style at this hotel, located just 6.5 km from Juriquilla Shopping Mall. The elegantly designed rooms feature air conditioning, cozy seating areas, and private bathrooms with complimentary toiletries. Whether you're exploring the historic centre or visiting Los Arcos building, this retreat is the perfect base for your adventures. Book Your Stay Today Experience comfort and convenience at Homewood Suites by Hilton Queretaro. Book now for a memorable stay in Querétaro!
Facilities
- Parking
- Free Parking
- Swimming pool
- Outdoor pool
- Accessible parking
- Heated pool
- Salt-water pool
All 70 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Room service
- Business center
- Heating
- Terrace
- Family rooms
- Garden
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Sauna
- Dry cleaning
- Currency exchange
- Non-smoking throughout
- Sun terrace
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Minimarket on site
- Concierge service
- Wheelchair accessible
- Electric vehicle charging station
- Kid-friendly buffet
- Outdoor furniture
- Sun loungers or beach chairs
- Sun umbrellas
- Outdoor fireplace
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Happy hour
Check-in & checkout
- Check-in
- 03:00 PM
- Check-out
- 12:00 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness7.0
Mixed but leaning negative: several guests reported visible dirt, dusty rooms and hallway carpet issues; one review explicitly said rooms appeared unclean and there were instances of trash left in rooms.
- Service9.5
Generally praised: multiple mentions of very friendly and helpful staff and good reception service, though a few notes about limited breakfast staffing and one instance of poor supervisor attitude.
- Location8.6
Mostly positive: many guests cited a good/convenient location, though a few noted the hotel is relatively remote from shops/Centro and not within easy walking distance to supermarkets.
- Room Quality7.0
Several room-level issues: noisy or ineffective air conditioning, refrigerators not cooling, thin sofa-bed mattresses (feeling tubes), some rooms with poor ventilation and narrow showers; some guests still found beds comfortable.
- Amenities9.4
Strong positives: guests liked on-site amenities (pool, BBQ & fire pit, basketball court, Tesla charger, pet-friendly policy); some amenities (pool water) noted as lukewarm but overall seen as a plus.
- Value for Money8.4
Perceived as good value by several reviewers (explicit 'bom custo benefício'), thanks to included breakfast and amenities, though cleanliness and room issues moderate the perception.
- Food and Beverage8.0
Generally positive buffet/breakfast comments (described as tasty), but recurring complaints about limited variety and occasional quality issues (sour-tasting egg, lukewarm beans).
- Overall Experience9.3
Overall favorable impressions: many guests described comfortable, pleasant and tranquil stays and would return, despite recurring concerns about room maintenance/noise and occasional cleanliness lapses.
Guest reviews
The location
The location
The cleanliness, they left a dirty plate outside my room from the person who was there before me. The hotel is old and smells bad, the elevator is horrible. The lamp was broken. There was no light to work.
The room space was clean, and the check-in was quick.
The room space was clean, and the check-in was quick.
The room has a sofa bed that we used in our case, there was the necessary bedding, but they should check the condition of the mattress, it was squeaky and uncomfortable.
Everything is excellent
Everything is excellent
The buffet is good for the rate and the room is spacious
The buffet is good for the rate and the room is spacious
The cleanliness. The carpets are old and dirty. The cleanliness inside the room is also questionable, unfortunately.
The friendliness of the staff
The friendliness of the staff
The hotel's amenities are a definite plus...
The hotel's amenities are a definite plus...
While in the room, the refrigerator was not cooling and the air conditioning was not functioning properly, it felt hot in the room....