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Chiang Mai, TH
The Empress Hotel
199/42 Chang Klan Rd.,Chiang Mai
4 stars · Guest score 8.7/10
About this hotel
Luxurious Accommodation The Empress Hotel, nestled in a serene spot in Chiang Mai, offers a tranquil escape just a short stroll away from the vibrant Night Bazaar. The modern Asian-themed rooms provide a comfortable retreat with stunning floor-to-ceiling windows and marble en suite bathrooms. Exceptional Facilities Indulge in the outdoor pool, rejuvenating massages, and savory dining options at the hotel's two restaurants. Stay connected with complimentary WiFi, unwind in the sauna, or keep up with your fitness routine at the well-equipped gym. Additionally, take advantage of the business center, shopping arcade, and convenient car/bicycle rental services. Convenient Services Start your day with a delectable buffet breakfast at Chao Nang Coffee Shop and explore the city with ease using the concierge assistance and 24-hour room service. For added convenience, enjoy the option of airport transfers for a hassle-free journey to and from Chiang Mai International Airport. Book your stay at The Empress Hotel for a truly memorable experience!
Facilities
- Parking
- Free Parking
- Swimming pool
- Outdoor pool
- Pool bar
- Kids' pool
All 92 facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Babysitting/child services
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- ATM/cash machine on site
- Lockers
- Evening entertainment
- Outdoor furniture
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Shallow end
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Hair Salon Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Happy hour
Check-in & checkout
- Check-in
- 02:00 PM – 11:30 PM
- Check-out
- 12:30 PM
Rooms & rates
Choose dates from search to see available rooms.
Guest sentiment
- Cleanliness8.4
Overall positive sentiment regarding cleanliness across reviews, with some mentions of humidity.
- Service9.2
Staff was frequently praised for being friendly, helpful, and accommodating.
- Location9.2
Location was often highlighted as a strong point, being convenient and accessible.
- Room Quality8.2
Some reviews indicated rooms are a bit dated and need improvement.
- Amenities8.7
Amenities such as a pool and gym were positively received, but some criticism on breakfast.
- Value for Money8.7
General consensus on good value for the prices charged despite some areas needing attention.
- Food and Beverage8.2
Mixed reviews on breakfast quality with specific complaints about equipment.
- Overall Experience9.0
Overall experience rated positively, but with minor hiccups noted in other categories.
Guest reviews
The staff was polite and sweet, they upgraded us in the room. Good breakfast with waiters who helped us with the kosher food close to Chabad House
The staff was polite and sweet, they upgraded us in the room. Good breakfast with waiters who helped us with the kosher food close to Chabad House
The pool and gym are not good
Lovely staff, we received a room upgrade and gifts at check-in
Lovely staff, we received a room upgrade and gifts at check-in
There were ants in the room every day (16th floor) and we had to throw away our food almost every evening
Everything was perfect. We were upgraded to the large suite and everything exceeded expectations
Everything was perfect. We were upgraded to the large suite and everything exceeded expectations
Everything is excellent!