Hidden Garden

About this hotel

Luxurious Amenities Hidden Garden offers a range of luxurious amenities including a fitness center, garden, and a restaurant and bar, ensuring a comfortable and enjoyable stay for all guests. Convenient Services Guests can take advantage of the hotel's concierge service, tour desk, 24-hour front desk, airport transfers, and free WiFi, making their stay hassle-free and memorable. Prime Location Located just a short distance from Wanchaq Train station and Central bus station, Hidden Garden provides easy access to transportation hubs, while being close to Alejandro Velasco Astete International Airport for added convenience. Book your stay at Hidden Garden now for a delightful and stress-free experience.

Facilities

• WiFi available
• Free WiFi
• Non-smoking rooms
• 24-hour front desk
• Restaurant
• Room service
• Heating
• Family rooms
• Garden
• Laundry
• Luggage storage
• Express check-in/check-out
• Airport shuttle
• Bar
• Fax/photocopying
• Tour desk
• Ironing service
• Dry cleaning
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Airport shuttle (additional charge)
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Kids' outdoor play equipment
• Lockers
• Airport drop off
• Airport pick up
• Shuttle service
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• CCTV outside property
• CCTV in common areas
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Breakfast takeaway containers

Check-in & checkout

Check-in

12:00 PM – 11:30 PM

Check-out

11:00 AM

Choose dates from search to see available rooms.

Guest sentiment

• Cleanliness5.6

  Several complaints about cleanliness, particularly in bathrooms and linens.

• Service9.6

  The staff was attentive and helpful, though inconsistencies were noted with volunteers.

• Location9.6

  Well located near shopping routes and restaurants, with easy access to the airport.

• Room Quality7.6

  Rooms had issues with heating and cleanliness; some were described as old.

• Amenities7.6

  Basic amenities available, but several complaints about Wi-Fi and shower functionality.

• Value for Money8.6

  Good value for budget travelers, but cleanliness and complaints may affect perceived value.

• Food and Beverage7.6

  Breakfast was considered satisfactory, but limited in variety.

• Overall Experience8.6

  An overall mixed experience; value for money noted, but significant issues reported.

Guest reviews

They don't clean, the towels they give seem dirty with little or very serious dirt, they don't provide clean towels. I stayed for a week and they didn't even change the towels (you had to ask for them and they reluctantly gave them), my sister was given a towel with holes. There is a skylight and you can't sleep because the lights are turned on all night.

Comfortable accommodation and very attentive staff

Comfortable accommodation and very attentive staff

That when I booked a tour from the hotel they canceled on me at the last minute, making me lose a day in Cusco

Good location; not far from the center. The size and cleanliness of the room. Breakfast is simple; however, the value for money is very good.

Good location; not far from the center. The size and cleanliness of the room. Breakfast is simple; however, the value for money is very good.

Actually, it is a pass-through hotel, so it fits the price and is close to the airport

Actually, it is a pass-through hotel, so it fits the price and is close to the airport

Could improve the cleanliness of bed linens